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Unresolved Complaints history

LCD Televisions by Mirc Electronics...

Filed 1 Months ago by asathian

CSL 3.65

I purchased a LCD TV during Aug 08, 2011 (The LCD set is 32LCO32DMSH103L with serial number 4001455, manufactured in 05/2011. It is 32 inches size, invoice number- 0005893). The LCD is started giving problems such as distorted picture like ghost images. Also only green and blue combination without red picture and some black patches in LCD screen at top right corner. In total the set is not suitable for viewing as the display was only blurred images with rare combinations of color. In November first week informed ONIDA Company. As per their advice the set was handed over to Vasanth Co., Chengelpattu on 15.11.2011. At the time of its hand over it was reported that it will be returned within 10 days. On 30th November one mail was send to enquire its status where it was declared that it is not ready. Second mail send on 12.12.2011 and still it is not ready. Now I feel myself has been cheated by supplying me a problematic set worth of Rs. 24800 by the ONIDA and Vasanth Co. Jointly. No actions are being taken by the Dealer or company to attend the fault and return the set. Even though warranty states that the set will be taken by company expenses, they asked me to deliver the set to the dealer for checking I have done it to get it back at the earliest. The service bill issued for handing over the set is No. 1128 dt. 15.11.2011. When contacting over phone, the service group is telling so many excuses like 4 more days, next Monday, item should come from Mumbai, technicians not available, indent placed, spares not available etc, etc. and prolonged this much time. I want them to immediately replace the LCD.

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LCD Televisions by Mirc Electronics...

Filed 6 Months ago by mjayakumar

CSL 3.65

I purchased an onida 32" XRMBL model LCD TV Bought from Vasanth&Co Chennai Purasai Branch (invoice number- 10H4001626). Brand new TV was not working and they replaced 3 times. Again I launched complaint on Apr6th (call no is 11044876380193). Against this complaint from Ayanavaram service station they visited several times and said requested spare not available. After follow ups I got replacement TV (32 Plus model) on July9th Saturday. But I am not happy because the replacement TV is inferior in features. As per my knowledge some of the features like Gaming Interface, PIP, touch Keys not available in the replaced model. How can I accept inferior model as replacement. For the suffering customer (from the Day1 of purchase) they should have replaced superior model. I want them to replace it with a superior model.

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LCD Televisions by Mirc Electronics...

Filed 1 Years ago by Abhishe...

CSL 3.65

I have a specific complaint towards Onida LCD Model No.32LM100F & SL Number 4000777 purchased from Vijay Sales Price Borivali W in Mumbai. An Onida customer for the last 15 yrs but this incident has deeply hurt our sentiments as a family as well as the service levels ONIDA Mirc Electronics has been providing via Adonis Electronics P.Ltd. Problem started when i was based out of Bangalore in November 2008, I paid Rs.21,124 Cash Memo 28201 December 20,2008 for some fault in the LCD at Adonis Electronics P.Ltd. Mahalaxmipuram, Bangalore Mr.Nagaraj Mobile no 09916908100 & Mr.Prasanna were handling the case and the part was changed without showing me and my prior permission & kept following up for 45 days I was posted in Delhi & in December 09, the remote had a problem, the new remote came after 2 months & paid Rs.600 (Cash Memo North 11059) on 17 /02/ 2010. I got this from Adonis Electronics P.Ltd (West Mukherjee Nagar) Executive Mr.Nanak.. 4) On 16/04/2010, picture was not coming but the sound was and i complained it to Adonis Electronics, Delhi & they finally told me to bring the LCD to the Mukherjee Nagar outlet which i did. (Job No. 1004695380020) Problem detected was that Inverter Board not working and the LCD was handed over to me on 24/5/2010, Mon, I paid an amount of Rs10000 (Cash memo North 10642). The estimate given to me was 7k by Ravi & the replaced part as usual was not shown at the time of delivery. Again I had to follow-up, literally a cheating on the customer. Again after 3 days, the picture was not coming but sound was coming, this time the LCD was picked up by Adonis, Mukherjee Ngr and they delivered it on June 30th,2010. The Duracell remote cells were taken out and the staff had seen a 3 hour long movie in the outlet. Since August 17,2010, the same problem is coming and i have lodged a complaint with Adonis and the executive came in today to check the system, again Inverter Board not working. The employees handling the complaint are Devraj, Praveen, Alam, Madhu, Center Manager Mr.SP.Rajput 5) Again my LCD has gone on August 23,2010, received on Friday evening 7 PM Sept 10,2010 & it again stopped working on Sunday the 12th September,2010. I was trying to contact Mr.Tomar on Sunday but no response from the Adonis, Badarpur as they never pick up the phones/ call back. Monday 13 September, 2010, finally managed to contact the Adonis people and had a word with Manju. Fresh compliant no. 1009096380666 6) Engineer Mr.Ramji Lal visited on Thursday, Sept 16th - 4pm in the evening. Mobile no. 9350852822. The back light panel is faulty now and will either be replaced or the set to be changed. They arranged a recall of the LCD on September 20th, 2010 7) Received a call today at 1639 hrs on October 8 ,2010 from Ms.Lalitha, Adonis Electronics,Badarpur Office 9350852796 . She had communicated to me just last week that the panel of the LCD will be replaced and is on the way from Mumbai, today she is saying that the panel cannot be changed/replaced and the company had stopped manufacturing them. (Recorded conversations are with me) Ms.Lalita has offered that the old set can be replaced and I have to give an addl 17000 for the new TV which is around 23000..this is a real funny customer experience as they have been fooling us from Day 1.First I buy an LCD of 70000, then I give Adonis around 32000 for its repairs (All bills are with me for reference). Now when they cannot rectify it or part not available, they tell me to shell out another 17000 to get a new one.

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