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Resolved Complaints history

Laptop Computers by Acer India Priva...

Filed 7 Months ago by sharmil...

CSL 1.24

I bought an Acer laptop (model number- ao-522, serial number- lussh0800611524f3e160, invoice number- 11-SCZ08-11SICD143) on 6th aug 2011 from VIJAY SALES santacruz which stopped functioning in 15 days. A technician named Manoj came to change the motherboard which he said was defective but it didn’t start. Je took the laptop nearly 2 months ago and said i would get it in a week. I have made a dozen calls to the call centre who handles clients pathetically...no proper reply, no names of senior officials etc. also called service centre on 42517777 and spoken to them a 100 times....only reply i get....parts not come. I pleaded to give me the head office numbers or some senior official but they say they don’t have and to ask the call centre. i e mailed the company about my grievance and got an e mail promising my issue would be solved by 6th October which never happened. I again emailed on 7th oct but no reply. I also spoke to a senior official who tried his level best to help me....Mr KETAN who is apparently heading Acer from world office. He was good enough to follow up with them and called me to say my issue would be resolved by last weekend. However today when I called the service centre I was told the parts have yet not arrived....motherboard and lcd. I am shocked that a reputed company’s laptop packs of in 15 days and then they can’t provide parts required for over 45 days. I am a fitness instructor and my music and data was on the laptop and I have faced tremendous inconvenience. I explained all this to the service centre people and to Mr ketan(who was helpful to try but no result) I believe i have been more than patient with them but is this the way ....2 months to repair a brand new laptop...what quality and what after sales service??? I want them to repair the defect immediately.

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Laptop Computers by Acer India Priva...

Filed 10 Months ago by dksdhiraj

CSL 1.24

I bought an Acer laptop (Serial No- LXPTY021890250B2652500 ) on 19-10-2010, with a onsite warranty period of 1 year. But on 22-06-2011, it stopped working. I lodged a complaint on the same date (complaint id- 062211/331). On the next day an Acer engineer came and identified the problem and said the mother board and key board was not working. He assured me that the defective two items will be replaced with in 3-4 days. But till today (31-07-2011) nothing has been done. Now I want to lodge a complaint against the company in the consumer court, as I have spend much time and money by visiting/requesting (over phone) to the service center. Accept the product and refund the money or repair the defect at free of cost immediately.

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Laptop Computers by Acer India Priva...

Filed 10 Months ago by madhumita

CSL 1.24

I bought my laptop on 31/10/2010(invoice no LIH/02901/2010-11, laptop serial no: LXPTW0C02302506CAC2500), on 25/06/2011from life computers. I lodged a complain in Acer service center in varanasi as my laptop was not working. Now more than 13 days have been passed still I have not received back my laptop in working condition. When I contacted Acer regarding the same instead of giving me any resolution they behaved rudely with me. I have written proof for all this which I am stating in my complaint. I am highly dis-satisfied with the quality of service which Acer is proving to their consumers. I want them to repair the defect and give the laptop back to me.

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