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Consumer Report

India
The following is a consumer report compiled from the various product(s) of Suzuki Motorcycle India Private Limited. It contains statistics of consumer complaints, consumer court data, consumer cases, criticisms, praises, reviews and public interest in general  about the product(s) of this company. This consumer report is only applicable to consumers in India.

Suzuki Motorcycle India Private Limited

Suzuki Motorcycle India Private Limited logo

Consumer Satisfaction Level (CSL)

4.70
(Below Average score out of 10.00)
Company is below average
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Company (also known as)Suzuki
Company PrincipalSatya Khosla, Managing Director
Company Webpagehttp://www.suzukimotorcycle.co.in
Company Phone+91 1244170700
Company Emailanamika.anu@suzukimotorcycle.in
Company Address100 Southex Plaza
389 Masjid Moth, South Extension II
New Delhi, National Capital Territory of Delhi
India 110049
Customer Care OfficerKatsumi Takata, Joint Managing Director
Customer Care Phone+91 1244170700
Customer Care Emailanamika.anu@suzukimotorcycle.in
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Consumer Feedback

Consumer Report of Products 6
Public Criticisms4
Public Praises5
Consumer Complaints (Open)0
Consumer Complaints (Resolved)2
Consumer Complaints (Unresolved)4
Consumers Interested3878
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CSL History

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Click here to see the consumer satisfaction level of a company which quantifies the consumer confidence of a company on a scale of (lowest) 0 to 10 (highest).  Click here to see the detailed trend of consumer satisfaction levels of the company.
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Consumer Court Judgment Data*

Consumer Cases (Total Filed) 6
Consumer Cases (In Last 3 Years)2
Consumer Cases Won by Company83%
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Cases Won (%)

Pie Chart
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Consumer Satisfaction Level Summaryratings
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Consumerdaddy has no affiliation with Suzuki Motorcycle India Private Limited, any of its competitors, any consumer complaint redressal agencies, consumer courts or consumer forums. Consumerdaddy does not endorse or disapprove the use of its products and merely supplies data regarding consumer complaints, criticisms, praises, reviews and public interest in general about this product reported to us by our website customers / visitors. Data provided in this page is provided as is, without any implicit or explicit guarantees regarding its completeness, accuracy or reliability. Usage of this page must be strictly in accordance with the  terms and conditions of the website. The words consumer and customer are used interchangeably in the industry, so consumer complaints can also be referred to as customer complaints.Consumer Report for India
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Consumer Comments

 
 
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Consumer Reviews and Complaints

 
 
Suzuki ZeusProduct is Worst
Click here to file similar complaint for Suzuki Zeus
Zeus  by Suzuki Motorcycle Indi...
Complaint 3 Months ago by katigha...CSL 4.47
I, K.HARI have taken a GS 150R bike in October 2009 from Dobro motors, Basheerbagh, Hyderabad. The bike details are VEHICLE REGD NO: AP23 S 3364, ENGINE FRAME NO: MB8NG49AJ9811819, ENGINE NO: G423-118217, 308103) And after 5 services my bike getting smoke from silencer and low mileage, low pickup, breaks problem and finally after complaining to the company people I got a call from Vinod Natarajan South India In-charge, and at that time he responded to my complaint very good and immediately he sent to me some good engineers and they have taken my bike to the service center at that time they told that they have changed my engine Piston & Bore and some other parts due to they are not good so finally they have delivered to me in 3 days this has happened 1 year ago exactly and now again I am getting smoking problem and low mileage, and if should I have to change bore & piston every year then what is the benefits by taken this GS 150 R….? So many people have not suggested to take the bike due to service centers are not available everywhere even though I have purchased with the intention of Bike Engineering developed in JAPEN, and Suzuki bike users have told that generally bike problems will not raise regularly in Suzuki Vehicles so finally I have purchased in 2009, And last year Mr.Shyam (workshop manager) Saboo Motors, Secunderabad, Andhra pradesh he has replaced the bore & piston and some other parts so till I don’t have any problem and now again same problem repeating in my bike. Here I want to know that whether problem is there or engine piston & bore are duplicate? Because bore should get problem after 80000 to 100000 or above but for every 10000 km I am getting problem in my bike. So here finally I request to the company authorities to check what the exact problem is.? And also check vehicle manufacturing is problem if it is there then replace my vehicle with free of cost, I have purchased this with high intension and for good performance and till now I have referred to the 28 members and till 17 members have purchased and in future I will refer definitely because 100% performance is very good of this bike. Please do necessary justice to me immediately
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Suzuki GS150RProduct is Worst
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GS150R  by Suzuki Motorcycle Indi...
Complaint 5 Months ago by rizwanr...CSL 3.72
I purchased a Suzuki GS150R during Mar 20, 2010. The vehicle has two years warranty. The registration number is GJ 1 LS 637. Receipt number is 1434. I get my vehicle serviced from Icon Suzuki, Ahmedabad. After riding it was 2300 kms the vehicle started giving trouble. I could heavy noise from the vehicle and the mileage is also not good. There are problems with the engine and piston cylinder camshaft. These parts were changed by the company. After 4500 kms the same problem raised. The company changed the engine. Even then the problem remains the same. I want the company to immediately replace the vehicle.
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Suzuki Access 125Product is Worst
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Access 125  by Suzuki Motorcycle Indi...
Complaint 6 Months ago by rsk58vvpCSL 5.04
I have booked Suzuki Access 125 on 9th Apr 2011 from the dealer IB Motor Gujarat Private Limited with Receipt Number 13484, Booking Number 7510 and they have promised me of delivering the bike with in 4 month but today after completing 4 month still we haven’t got any response regarding this issue and when contacted with them regarding this we haven’t got any proper response. They are telling me to wait for two more months. We have contacted them on 28125XXXXX so many times but they keep on stalling with this issue. All we expect is that the company has to provide the bike as soon as possible or they should give the reason for this delay in delivering the product.Company should deliver the product with in given time
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Suzuki Access 125Product is Worst
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Access 125  by Suzuki Motorcycle Indi...
Complaint 9 Months ago by vikas0379CSL 5.04
I purchased a Access 125 motorbike (Vehicle number PB 02 BJ 5408 ) on Mar 12, 2010. During Jan 2011, I faced problem with the rear brake hub of the vehicle. I have used the vehicle for 5500 kms. I approached TEG Motors, Amritsar and spoke to Mr. Amal (Service Manager). He informed me that they can replace the part free of cost, since it is under 2 years warranty. But it would take time. I asked them to replace it at my own cost and paid Rs. 785/-. As adviced by him, I contacted Mr. Amal for the free replacement after 3 months. But there was no proper response. I asked them to return back the original piece, but he informed me that they are not liable to return the original brake hub. Now I want them to refund the money of Rs. 785/-, paid by me.
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Suzuki GS150RProduct is Spectacular
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GS150R  by Suzuki Motorcycle Indi...
Rated 10.00 1 Year ago by AnonymousCSL 3.72
GSR is a good bike in the 150cc segment. The heavy weight mechine is giving good control while riding. The ECO mode gives very good mileage. I had the 4th service. No complaints yet. But when you select the bike make sure that it is a defect free one.Otherwise its good one.
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Suzuki GS150RProduct is Worst
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GS150R  by Suzuki Motorcycle Indi...
Complaint 1 Year ago by vijaybabuCSL 3.72
I purchased Suzuki GS150R Bike on 17th March 2010 in Hyderabad at IBAYS Motorcycle Pvt. Ltd., Somajiguda, Hyderabad. After two days I found that there is a problem in Odometer and cracking sound in the engine. I went to the IBAY Motorcycle show room on third day, I did not get proper response from anyone. They misbehaved with me. Now my problem is my bike was stopped in 5th gear while coming from Hyderabad to Vizag. Luckily nothing happened to me. I contacted over phone, personally to the Suzuki servicing persons in Vizag and Rajahumundry. They said that it may be seized. I sent my bike to Rajahmundry service station. The technician Mr. Gopal told me that there is a problem in crank shaft and cylinder. I contacted IBAYS Motorcycles Pvt. Ltd. Hyderabad at Ph no - 040 30686868, but there is no response from the company. I want the company to replace the bike with a new one, or else replace the engine of the bike
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Suzuki GS150RProduct is Good
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GS150R  by Suzuki Motorcycle Indi...
Rated 7.33 1 Year ago by katigha...CSL 3.72
This bike is very excellent but there is a problem with break and millege generally if company people are giving good responsibility for this product it is very nice other wise it is very worst to take the bike i have complainted about the bike but they are not responding for my complaint
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Suzuki GS150RProduct is Worst
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GS150R  by Suzuki Motorcycle Indi...
Complaint 1 Year ago by katigha...CSL 3.72
I, K.Hari Resident of BHEL, HYDERABAD, Informs you that, I bought GS150R on October 16th 2009 At DOBRO MOTORS (Dealer Code: 308103), Basheerbagh, Hyderabad, with a cost of 69000/ rupees net cash, (My SUZUKI GS150R Frame No MB8NG49AJ98118190, Engine No: G423 118217) after discussing pros and cons with various persons I bought SUZUKI GS150R In spite of getting negative aspects. On enquiry I came to know that most of the bike riders preferred Hero Honda with an Intension of the Japan latest technology in the SUZUKI GS150R inspired me to buy this bike, on the second ride with my bike I observed that when I was on the ride with a minimum of 20 to 40 Kmph on a sudden rear break my bike is skidding, I found that the bike does not contain any road grip while riding, the same matter has been informed to the show room people and they replied they will consider in 1st service, after the 1st service my break liners and setting told me that now it is ok, again on next riding also the same problem repeating after consulting them again 4 to 5 times the result is in vein, recently when I was on ride suddenly a boy came running on road for crossing I just pressed the back break I skid and fall down on road, and hospital expenses are also spent but if I got critical injury then who Is responsible for that so this should not be repeated again. I also observed the Engine sound is like tractor engine sound, and sound is very abnormal, and my clutch plates are also very tighten 3 times they have adjusted but vent in vein so kindly change this product also. I demand you to enquiry the above said complaints and change my complete tyre set with NYLO GRIP PLUS or NYLO GRIP MOTO C, break set, liner set, drum set, petrol cark and finally reduce my engine sound increase my millage I request you to do necessary justice to me immediately,
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Suzuki HeatProduct is Terrible
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Click here to submit a review for Suzuki Heat
Heat  by Suzuki Motorcycle Indi...
Rated 1.00 1 Year ago by AnonymousCSL 4.96
Heat from Suzuki is an average bike which is aimed at a very small segment of buyers. The bike has no great features, it is an ordinary bike and provides ordinary mileage the bike is not the favorite of many people. My own neighbor had a Suzuki heat and he had frequent problems with the clutch plate. The bike rarely gives over 70 kmpl. The average mileage of that bike is 40-45kmpl which is given by even 150cc bikes. The bike is not of much value for money and it has frequent problems which require service center interventions. The bike has also problems regarding styling. The graphics on the bike seem to have been done in a hurry. This is not a good thing as the bike has no positive points. It is also not very good at carrying loads and goods.
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Suzuki ZeusProduct is Terrible
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Zeus  by Suzuki Motorcycle Indi...
Rated 1.33 1 Year ago by AnonymousCSL 4.47
Suzuki Zeus is a good bike for Indian road conditions. It has a considerably good ride and does not give any back pain. However the bike had initially some manufacturing problems which were sorted out during the company service. The guy servicing the bike said that the free service did not include the problem that I was facing. There was a bend in the frame and as a result I had a feeling that I could fall off while taking turns. Though I did not get the product replaced I got them to completely strip down the bike to its frame and adjust the frame problem.
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Suzuki Intruder M1800RProduct is Excellent
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Intruder M1800R  by Suzuki Motorcycle Indi...
Rated 9.33 1 Year ago by AnonymousCSL 5.04
The Suzuki Intruder M1800R is a mammoth. It has a car engine fitted inside it. The Twin V engines are big enough to power a small family car. The bike is an awesome piece of engineering. The bike can top a maximum speed of 247kmph. That is faster than many superbikes. The bike is very expensive and it does not give very good mileage. It is compliant with the pollution norms. The mileage is however ten kilometers to a liter. The bike has a high raised driver seat with o pillion. The raised set gives a pretty good view of the road. The bike is engineered and designed in the best way possible. The bike is designed in a sleek way and yet seems bulky. The weight of the bike is 347kg.
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Suzuki GS150RProduct is Excellent
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GS150R  by Suzuki Motorcycle Indi...
Rated 9.78 1 Year ago by AnonymousCSL 3.72
This is a great bike. It is a real slap on the face for the unicorn and pulsar and all those category bikes. This bike has a great comfort level. It is highly reliable and the abundance of metal parts makes the bike safe from getting badly damaged. This bike is reliable, the fuel consumption is optimum for a bike of this power. It can easily give even up to 70 kmpl under optimum driving conditions. The engine is smooth and the bike power is clearly well refined. The bike looks are not excellent but the other real good features make up for the looks of the bike. The bike can go up to a top speed of 108kmph. It is well balanced and easy to maneuver. The bike is a must buy if you are seriously looking for one in the 150 cc segment.
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Suzuki Access 125Product is Excellent
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Access 125  by Suzuki Motorcycle Indi...
Rated 9.22 1 Year ago by AnonymousCSL 5.04
This is a great vehicle for all family purposes. Iyt also has enough power for the teens at home. The bike is safe, has ample control and is fully versatile. The bike is best suites for sunday shopping or a lazy evening outing. one bike is definitely not enough for all the people at home. The bike is also easy to learn and the 125 cc gives it an edge while clearing out of traffic or while in a hurry. The suzuki access also ocmes with the companys good name and qulaity assurance. The access 125 is a bike that everyone will love n like. The bike is excellent and is low maintenance. The boot space in the underseat comparment and the basket plce in the front are ample. A whole months stock can be shifted in a single trip. The bike also gives good mileage. this is a great advantage as it makes easy for fewer trips to the filing station.
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Suzuki Hayabusa 1300Product is Terrible
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Hayabusa 1300  by Suzuki Motorcycle Indi...
Rated 1.67 1 Year ago by AnonymousCSL 4.97
The Hayabusa is a bike that everybody will want to own. The bike has lot of power in it.That makes it not suitable for riding it in the city. This bike is huge. It has a huge tummy and the petrol tank is huge. The bike is not suited for city drive. In fact it is not suited for Indian drive either. Indian roads are full of traffic and congestion.We may have to wait in these roads with a Hayabusa. will u leave the engine On just because the sound of the engine is roaring. As the bike runs with lot of power we have to comprimise on the milage. The bike is very tough to handle as well. It is almost like a race bike where we have to bend a little to take tight turn, which is not possible. It is priced at 125000, at this price this bike is not a reasonable pack.
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Suzuki Hayabusa 1300Product is Average
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Hayabusa 1300  by Suzuki Motorcycle Indi...
Rated 5.00 2 Years ago by theonicxnCSL 4.97
A 1300cc beast machine..holds the worlds fastest commercial bike title. It has a looks that make you die for.
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