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Consumer Report

India
The following is a consumer report compiled from the various product(s) of Loop Mobile (India) Limited. It contains statistics of consumer complaints, consumer court data, consumer cases, criticisms, praises, reviews and public interest in general  about the product(s) of this company. This consumer report is only applicable to consumers in India.

Loop Mobile (India) Limited

Loop Mobile (India) Limited logo

Consumer Satisfaction Level (CSL)

3.54
(Bad score out of 10.00)
Company is bad
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Company (also known as)Loop Mobile
Company PrincipalSanjeev Chachondia, Chief Executive Officer
Company Webpagehttp://www.loopmobile.in/
Company Phone+91 9821099800
Company Emailmobile.assist@loopmobile.in.
Company Address1 and 2, Adeshwar Arcade, Next to Dominos Pizza
Andheri - Kurla Road, Andheri (E)
Mumbai, Maharashtra
India 400093
Customer Care OfficerCustomer Care Officer, Customer Care Officer
Customer Care Phone+91 9821099800
Customer Care Emailmobile.assist@loopmobile.in.
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Consumer Feedback

Consumer Report of Products 2
Public Criticisms2
Public Praises1
Consumer Complaints (Open)1
Consumer Complaints (Resolved)1
Consumer Complaints (Unresolved)7
Consumers Interested1940
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CSL History

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Click here to see the consumer satisfaction level of a company which quantifies the consumer confidence of a company on a scale of (lowest) 0 to 10 (highest).  Click here to see the detailed trend of consumer satisfaction levels of the company.
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Consumer Court Judgment Data*

Consumer Cases (Total Filed) 1
Consumer Cases (In Last 3 Years)1
Consumer Cases Won by Company100%
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Cases Won (%)

Pie Chart
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Consumer Satisfaction Level Summaryratings
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Consumerdaddy has no affiliation with Loop Mobile (India) Limited, any of its competitors, any consumer complaint redressal agencies, consumer courts or consumer forums. Consumerdaddy does not endorse or disapprove the use of its products and merely supplies data regarding consumer complaints, criticisms, praises, reviews and public interest in general about this product reported to us by our website customers / visitors. Data provided in this page is provided as is, without any implicit or explicit guarantees regarding its completeness, accuracy or reliability. Usage of this page must be strictly in accordance with the  terms and conditions of the website. The words consumer and customer are used interchangeably in the industry, so consumer complaints can also be referred to as customer complaints.Consumer Report for India
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Consumer Comments

 
 
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Consumer Reviews and Complaints

 
 
Loop Mobile Prepaid Mobile Phone ConnectionsProduct is Worst
Click here to file similar complaint for Loop Mobile Prepaid Mobile Phone Connections
Prepaid Mobile Phon...  by Loop Mobile (India) Li...
Complaint 4 Days ago by girishs...CSL 2.63
I am a Loop Mobile Customer since 2008 and My Number is 097737XXXXX. Loop Mobile has been very inconsiderate from the outset, and I have faced a number of balance deductions in my account due to no fault of mine. Services are pre-activated without any intimation and the balance is not even refunded. Recently, I have faced 2 deductions worth Rs. 20/- due to no fault of mine. I had unsubscribed the SMSD10 pack on 17-01-2012. But the pack was renewed on 20-01-2012, even though I had unsubscribed it 3 days ago. I faced a deduction of Rs. 10/- from my account. It was not even refunded even though the complaints were lodged for the same. I again unsubscribed the pack manually on 24-01-2012. But again I faced a deduction in my account balance on 27-01-2012 amounting to Rs. 10/- I launched a complaint for the same on 27-01-2012 at 1 am, the Docket No. for the same being DOC-C-27011690. But they have closed the complaint and have inserted comments like: - "Please ignore the Case as no Refund would be granted." Now what sort of Logic is this? I want them to provide me refund immediately.
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Loop Mobile Prepaid Mobile Phone ConnectionsProduct is Worst
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Prepaid Mobile Phon...  by Loop Mobile (India) Li...
Complaint 4 Months ago by RCSinghCSL 2.63
I am using two Mobile No. from loop one is GSM and the other is CDMA ( 96812XXXXX) and it is becoming really difficult to use the recharge amount because the amount is deducted for one reason or the other from both the mobile no. At the time of need there is not enough balance to call others. One such incident occurs when I recharged my Mobile No. 93301XXXXX with Rs. 50/- and on the same night Rs. 30/- was deducted. On 24/09/2011 I called up on 198 and after several transfer of calls they provided me with a request ID No. 162312771 assuring me that Rs. 30/- will be refunded in my account within 48 hours. On 25/09/2011 at 10.49 hours, I received a message which read as "Dear Customer as per your SR.NO. 162312771 Waiver of Rs30 is posted in your account", I checked the balance immediately on 367 and it was found it is only Rs 5/-, I again called up on 198 and the person at the receiving end said that 367 does not give correct balance and you should check on 225, when I called up at 225, I received a message having balance of Rs. 4.99/-. Now I am again calling constantly on 198 asking for the fate of this message or a complaint ID but the entire official are helpless in providing the information regarding the refund. Last call was transferred by Satnarayan to his senior who did not receive the transferred call although it was ringing (Normal Telephone Ring with No Music). I want them to credit the balance immediately.
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Loop Mobile Prepaid Mobile Phone ConnectionsProduct is Worst
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Prepaid Mobile Phon...  by Loop Mobile (India) Li...
Complaint 5 Months ago by priyank...CSL 2.63
I have BPL government card (mobile no. 8082601325). I wanted to do a recharge of Rs. 49/-. But retailer did recharge of Rs 48/-. Now BPL has stopped my government scheme. I did complaint at customer service but they are not ready to give me my scheme back. I want them to immediately activate my government scheme, since it was the mistake of the retailer.
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Loop Mobile Prepaid Mobile Phone ConnectionsProduct is Worst
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Prepaid Mobile Phon...  by Loop Mobile (India) Li...
Complaint 5 Months ago by aniel27CSL 2.63
Last month I bought new reliance GSM connection (sim card number 891133450000881184) from retailer in Fatima nagar Pune area. I had submitted all necessary documents to the vendor. I recharged it with 594 (bolindiabol) plan which gives 1 month validity. It worked well for entire month, and suddenly it stopped working. I went to reliance web world official shop (Dhole Patil Road, Pune), reported the problem. They said your connection is not showing up in system. It has not punched in (their terminology don’t know what does it mean). Said retailer has done temporary activation with this number. They said we can’t do anything. After short of arguments they said submit the documents we will try it from “back end”. But not guarantee that it will work. In the case of urgency I was forced to take new connection. I paid the entire amount and completed the procedure. They said connection will be activated in 1 hour. I left the office, even after 6 hours it wasn’t activated. I went back said it’s not working still, the behavior from the people was total rude and later I figure out that, they just took money but intentionally they didn’t recharge. After completed the procedure it started working in 1 minute. But my problem for the previous number remains the same. I need that number to be activated on urgent basis. As my all business contacts people have old number. My all online bank transaction have same number so, without that number I can’t do any transaction (“otp” password is must). I got uncalculated business loss just because of reliance communication. I need few answers for my questions. Why the connection was closed before any prior notice? Is reliance web world official shop and normal retailers are different entity, even though they sell same kind of products? If my connection was not punched in the reliance database, why was I not given prior notice before closing the connection? Even if I submit requested documents why I am not allowed to activate that number by the reliance communication? You people must have all authority to activate the connection. I was informed by the officer that you have to forget that number, if it doesn’t activate. If this is the limitation of service provider, I need that in written agreement that you can’t activate the number which is taken from the retailer, even though it provides the same connection. Don’t allow the retailer to sell your connection. If it is possible by the reliance communication to activate that number without any technical problem, then why I was personally harassed by the Reliance web world (Dhole Patil Branch) office staff. Why temporary activation is provided by the company, if they can’t reactivate the connection after resubmitting the documents. I want them to immediately activate the connection.
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Loop Mobile Prepaid Mobile Phone ConnectionsProduct is Worst
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Prepaid Mobile Phon...  by Loop Mobile (India) Li...
Complaint 10 Months ago by kiranpa...CSL 2.63
I bought loop prepaid mobile phone connection and my number is 9882884114. I bought the prepaid connection from Soham communication by submitting all my documents i.e., id proof, passport size photograph to the respective agent. But services to my phone were suspended on 27. 3.2011. I approached M/s Soham communications 0n 28.3.2011 they showed me the register in which the documents of my ID proof were received by idea’s registered person. He gave me the phone number 9882865773 to contact .When contacted this number he asked me to call later on. But now he is not attending my phone. All I want the connection to be reactivated as soon as possible.
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Loop Mobile Prepaid Mobile Phone ConnectionsProduct is Worst
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Prepaid Mobile Phon...  by Loop Mobile (India) Li...
Complaint 10 Months ago by prady_o...CSL 2.63
I have been going through pathetic customer service from loop mobiles. They keep disconnecting calls and no follow up is made even after the promises. I don’t want to mention my previous complaints as they are of no use to me any longer, Please help me in moving out of loop mobile. I want to go on to Vodafone or airtel. I have an airtel number as well and they are providing me a better service. However, I’m still compelled to use loop as I can’t let go my number which is 987054xxxx. I am having this number with Loop for last 4 years, I had requested for number portability but they refused it saying that I’m a prepaid lifetime customer. There are no clauses as such laid down by TRAI. I called up customer service and after 4 – 5 disconnected calls…one gentleman completed the call. He asked me to change the plan to a base plan which I did. Now, I’m getting charged 1 rupee per call and text which is okay as long as I can move from loop to airtel . I requested for number transfer again after changing the plan. But, they again refused it saying that I can’t because of lifetime plan. I have just called your customer service and now, they are saying me that I can’t port out because I have just changed my plan. I will now have to wait to wait for 90 days and then they disconnected the call. They asked to me to change the plan to base tariff after my first port out request was cancelled. They promised me that it will be ported out immediately after I change the plan to base tariff. Now, u guys are asking me to wait for 90 days. I had this number with Loop for 4 years. I want to port to airtel.
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Loop Mobile Prepaid Mobile Phone ConnectionsProduct is Worst
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Prepaid Mobile Phon...  by Loop Mobile (India) Li...
Complaint 11 Months ago by JAYCSL 2.63
I am using the prepaid mobile connection of Loop mobiles. My mobile number is 9386339485. On 21st Feb 2011 I got a automated call from Loop customer care. After receiving the call, I disconnected it. Immediately I saw that Rs. 30 has been deducted from my balance. I called the customer care to inform them that it is a wrong deduction, but they say that it was deducted since I have activated a VAS service. But I have not activated any service. I want the service provider to refund the money back and disconnect the service, which I never opted for.
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Loop Mobile Postpaid Mobile Phone ConnectionsProduct is Worst
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Postpaid Mobile Pho...  by Loop Mobile (India) Li...
Complaint 1 Year ago by vimalboliaCSL 4.46
I AM using LOOP/BPL connection for past 10 to 11 years. My mobile number is 982133XXXX. I have submitted a written letter requesting for the network change (Loop to Airtel) without changing the number. My application number is LM146933. Loop rejected my application saying that contractual obligation pending. I have paid my entire bill on date. I have the receipt for my loop connection also. I have contacted to Mr Shirinivas but there was no positive response from him. I want the company to allow to me to port the number to another service provider.
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Loop Mobile Postpaid Mobile Phone ConnectionsProduct is Worst
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Postpaid Mobile Pho...  by Loop Mobile (India) Li...
Rated 0.00 1 Year ago by AnonymousCSL 4.46
I took a new Relaince post-paid connection as thier STD plans were better compared to other services. Initially I was told to pay a deposit of Rs. 500/-. After a month, I got the bill saying that I had to pay some Rs. 295/- extra as some service tax. They did not tell me about this hidden charge initially. I had asked them several times whether their is any hidden charges. I paid my bill through R-world through my ICICI bank account. After a week I found my mobile disconnected and when I enquired, they told me I had balances pending. I visited R-world and contacted the Manager. He asked me to mail the bank statement and I mailed it two or three times. Still they are saying they didnt receive any. I am really fed up with this connection and the behavoiur of the customer services. I thought of taking another connection soon..
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Loop Mobile Prepaid Mobile Phone ConnectionsProduct is Worst
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Prepaid Mobile Phon...  by Loop Mobile (India) Li...
Rated 0.00 1 Year ago by AnonymousCSL 2.63
Loop mobile is one of the most rude, disgusting and improffessional company , I have ever come across with.Loop mobile is one of the most rude, disgusting and improffessional company , I have ever come across withI must have abusive language towards degraded , illegitimate Loop management , I had purchased a number 9870505750, and other two sim cards together , however my number was activated , i.e. 9870505750 and i used it for 2months and suddenly it was out of service and the number was given to some one else and my refill of 3000 inr was swindled by the company and moreover i lost my number and lost my valued business clients as i lost the connection , After repeated efforts and verbal commitment from Malad-west gallery of loop mobile , i followed up almost for three months now and was informed that it was a rare case and unique mistake at their end, and I will get my number back, but I havent still got it back.I guess some fools are running this company and such people
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Loop Mobile Prepaid Mobile Phone ConnectionsProduct is Excellent
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Prepaid Mobile Phon...  by Loop Mobile (India) Li...
Rated 9.86 1 Year ago by AnonymousCSL 2.63
Vodafone is nearly going to beat other mobile operators in India. It is getting more number of new customers in India. The BPL mobiles is the parent name of the company, and then it has been changed as Hutch and finally the Vodafone has bought the company. and now it is said as Vodafone. Vodafone is one of the leading company in England. Now it is growing well in India too. Its all because of their services to their customers. They have lauched many offers and still new offers are coming everyday. Mainly the couples love Vodafone much. They installed their towers everywhere in India. The signal range is very good. I really appreciate the services of Vodafone.
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Loop Mobile Prepaid Mobile Phone ConnectionsProduct is Worst
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Prepaid Mobile Phon...  by Loop Mobile (India) Li...
Complaint 2 Years ago by sanjay_...CSL 2.63
Dear Sir I am a LOOP Mobile user from last 8 years my number is 98321388360 I had done online refill on 1/10/2009 for rs 1000 twice ie total Rs 2000.00 which did not credited my account within 4 days as written on the website of my bank as per the rule if the amount is not credited to my mobile the amont has to be refunded but after 14 days ie on 14th i received an SMS saying that your account is credited with 1000 and balance is 5Rs which was more supprising to me as i was waiting for my refund. After sevveral followup with the LOOP call centre they said they dont have any records and will not be able to help me and do anything FORGET the case I visited their galary and came to know that they have put this amount in some scheme of 1000 Refill each ie 2000 rs was put in some scheme where i will get LOOP to LOOP free call and some sms which is useless to me I asked for the refund of my money and they always said they will call back and give me the answer but till date i was waiting for their call, They argue that they have give me the scheme and moeny will not be refunded. I have only 2 question A) If the online transcation is not completed within 4 days then the moeny should be refunded in any case . I will not wait till they come back to me. B) How can they assume and put me in a scheme with LOOP to LOOP calling free minutes what will i do when i need to call other people in the world sit and look at my phone...In any case i am under no fault and would like to have my refund Kindly look into the matter if possibleThanksSanjay Jobanputra
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