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Consumer Report

India
The following is a consumer report of the Sumo from Tata Motors Limited. It contains statistics of consumer complaints, consumer court data, consumer cases, customer criticisms, customer praises, consumer reviews and public interest in general about the product. This consumer report is only applicable to consumers in India.

Tata Motors Sumo

Tata Motors Sumo image
From Tata Motors Limited
In Automobiles > Multi_Utilit...  
Approximate Price INR 100000.00
NA
(Not ranked)
Report Effective Date Feb 08, 2012
Daddy Says ''This Product is too new in our database to provide an opinion about.''
Product is below average

Consumer Satisfaction

4.02
(Below Average score out of 10.00)
Tata Motors Limited is Indias largest automobile company. Tata Motors presence indeed cuts across the length and breadth of India. Over 4 million Tata vehicles ply on Indian roads, since the first rolled out in 1954. Tata is also focusing on environment-friendly technologies in emissions and alternative fuels. It offers Sumo (Sumo Victa, Sumo Grande) that provides the ultimate in driving pleasure. This rugged family vehicle is also one of the most superior and magnificent in its class. The TATA Sumo emphasizes outstanding safety and comfort features, uncompromising in luxury and style. It has In-Line type of engine. The fuel capacity is 65 litres and the seeating capacity is around 10. Sumo Victa comes in LX,CX, EX, GX models and Sumo Grande comes in LX, EX, and GX models
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Consumer Feedback

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CSL History

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Click here to see the consumer satisfaction level of a company which quantifies the consumer confidence of a company on a scale of (lowest) 0 to 10 (highest).  Click here to see the detailed trend of consumer satisfaction levels of the company.
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Consumer Court Judgment Data*

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Cases Won (%)

Pie Chart
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After Sales Support / Warranty Supportratings
Comfortratings
Design / Eleganceratings
Durabilityratings
Economy of Maintenanceratings
Efficiency / Eco-Friendlinessratings
Operational Features / Technologyratings
Safetyratings
Value for Moneyratings
Consumer Satisfaction Level Summaryratings
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Consumerdaddy has no affiliation with Tata Motors Limited, any of its competitors, any consumer complaint redressal agencies, consumer courts or consumer forums. Consumerdaddy does not endorse or disapprove the use of its products and merely supplies data regarding consumer complaints, criticisms, praises, reviews and public interest in general about this product reported to us by our website customers / visitors. Data provided in this page is provided as is, without any implicit or explicit guarantees regarding its completeness, accuracy or reliability. Usage of this page must be strictly in accordance with the  terms and conditions of the website. The words consumer and customer are used interchangeably in the industry, so consumer complaints can also be referred to as customer complaints.Consumer Report for India
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Consumer Comments

 
 
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Consumer Reviews and Complaints

 
 
Tata Motors SumoProduct is Worst
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Sumo  by Tata Motors Limited
Complaint 1 Year ago by Mranupb...CSL 4.02
I have purchased a tata sumo grande ex 8 seater (D+7), Chassis no: MAT456164A9A00345 and engine no: 2.2LDICOR07PQZJ17648, on dated 24/02/2010 from K.B. MOTORS PVT. LTD (tax invoice no. CR01-10-18595354938) at Alipore showroom, 2/3 judges Court Road, kolkata-700 027, PH-033 40212700, Authorized dealers of Tata Motors. On dated-21/01/2011, when I was travelling from Kolkata to Rampurhat around 9.45 AM, suddenly our car failed to move forward at Durgapur Highway. Then we have called to Tata Motor helpline no:18002097979, then they sent B.D.MOTORS LTD people for inspection. They took the car to their workshop and gave a list of particulars (Assy 240 dia cl disc, Assy240 dia cl.cover-luk india, Assy cl rel.brgw/plastic sleeve-texspin) which need to be changed. They are charging me Rs9765. But my vehicle is still under warranty but they are saying that these particulars do not come under any warranty. I want them to repair the vehicle free of cost
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Tata Motors SumoProduct is Worst
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Sumo  by Tata Motors Limited
Complaint 1 Year ago by haradhanCSL 4.02
I bought a Tata Sumo Grande in May 2008 from T C Motors, Howrah. Inspite of fulfilling all the formalities, my car was in break down condition several times. On 28.05.2010 myself and my families were in dangerous position in the jungle at night (maoist area) for this vehicle as it suddenly broke at 10:00 pm. It stopped at 44862 km although a checkup was made for the vehicle at 43546 km. Again on 08.08.2010 on the return way from Puri, the power window failed. On 24.12.2010 the car again stooped. The vehicle has warranty till 60000 km. Whenever I have taken it to the service station, they have repaired the vehicle and assured that it would not have any further problem. But since last 2 years I have been facing these problems. So I want replacement of my vehicle
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Tata Motors SumoProduct is Terrible
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Click here to submit a review for Tata Motors Sumo
Sumo  by Tata Motors Limited
Rated 1.67 1 Year ago by AnonymousCSL 4.02
I bought a Tata Sumo deluxe in the year 2002. The car had to have a tire change after 20000. The mileage is very low and I get just 8 Km/l. The car reaches high speeds easily but it has stability problems at high speeds. Once driving on the highway, I had a chance to reach 100 kilometers and it was impossible to push beyond that. I had to break, though my braking was gradual, the car skid and turned. Sumo is not safe for this reason. The body seems to be very light weight and the weight is not properly balanced. I had to spend around Rs.5000 for each service. It is making me poor day by day. The ride is not smooth and the maintenance cost is very high. The customer care is the most pathetic customer care I have ever seen. The A/c does not have enough potential to reach till the last seat. It is really a bad idea to buy this car. This car is not worth spending so much money instead I could have bought Innova or safari.
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