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Consumer Report

India
The following is a consumer report of the Nano from Tata Motors Limited. It contains statistics of consumer complaints, consumer court data, consumer cases, customer criticisms, customer praises, consumer reviews and public interest in general about the product. This consumer report is only applicable to consumers in India.

Tata Motors Nano

Tata Motors Nano image
From Tata Motors Limited
In Automobiles > Hatch_Backs  
Approximate Price INR 100000.00
Click here to see the higher ranked product in this category.16
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(Rank out of 25)
Report Effective Date Feb 04, 2012
Daddy Says ''This Product is too new in our database to provide an opinion about.''
Product is very bad

Consumer Satisfaction

2.34
(Very Bad score out of 10.00)
The Tata Nano is a rear-engined, four-passenger city car built by Tata motors, aimed primarily at the Indian market. It was first presented at the 9th annual Auto Expo on 10 January 2008, at Pragati Maidan in New Delhi, India. Tata has sought to produce the least expensive production car in the world - aiming for a starting price of Rs.100,000 (approximately US$2,000). On February 26, 2009, Tata Motors announced that the commercial launch of Tata Nano will be on March 23, 2009. The prefix nano- derives from the Greek root nanos, meaning dwarf. Nano also means small in Gujarati, the native language of the Tata family, founders of the Tata Group. There are various trim levels available in India.
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Consumer Feedback

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CSL History

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Click here to see the consumer satisfaction level of a company which quantifies the consumer confidence of a company on a scale of (lowest) 0 to 10 (highest).  Click here to see the detailed trend of consumer satisfaction levels of the company.
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Consumer Court Judgment Data*

Consumer Cases (Total Filed) 11
Consumer Cases (In Last 3 Years)11
Consumer Cases Won by Company18%
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Cases Won (%)

Pie Chart
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After Sales Support / Warranty Supportratings
Comfortratings
Design / Eleganceratings
Durabilityratings
Economy of Maintenanceratings
Efficiency / Eco-Friendlinessratings
Operational Features / Technologyratings
Safetyratings
Value for Moneyratings
Consumer Satisfaction Level Summaryratings
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Consumerdaddy has no affiliation with Tata Motors Limited, any of its competitors, any consumer complaint redressal agencies, consumer courts or consumer forums. Consumerdaddy does not endorse or disapprove the use of its products and merely supplies data regarding consumer complaints, criticisms, praises, reviews and public interest in general about this product reported to us by our website customers / visitors. Data provided in this page is provided as is, without any implicit or explicit guarantees regarding its completeness, accuracy or reliability. Usage of this page must be strictly in accordance with the  terms and conditions of the website. The words consumer and customer are used interchangeably in the industry, so consumer complaints can also be referred to as customer complaints.Consumer Report for India
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Consumer Comments

 
 
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Consumer Reviews and Complaints

 
 
Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Complaint 4 Months ago by kunvars...CSL 2.34
I booked TATA Nano Car in the month of May 2009 through State Bank of India, Phaphadih Branch, Raipur (C.G) (ID No. 113554024). My vehicle registration number is CG 04 HC 0312. My name was in the returns list in June 2009 booking result. By sticking to the returns list, I converted it to Car Loan through SBI, Phaphadih Branch, Raipur (CG). The car loan A/c No. is 30918777062 and on 4th August 2010. I got the car from National Garage, Raipur, CG. I took this opportunity to remind you that TATA Motors has announced that it will pay all customers covered under returns list 8.5% interest for the booking amount of Rs. 1,20,000/- from booking date to car delivery date. The same is also mentioned in the letter issued by TATA Motors. TATA Motors has sent Cheque No. 653188 for Rs. 2,431/- (Rs. Two thousand four hundred and thirty one only) for the period from 23rd June 2009 to 18th September 2009 which I encashed. But, actually, I was supposed to get the interest from 23rd June 2009 (date of returns list) to 4th August 2010 (delivery date). In this regard, I contacted the customer care service several times. Every time I was assured for the difference of payment and was asked to wait for one more week. Then I started sending mails and letters in this regard but in vain till date. I, therefore, once again request you to look into the matter and arrange payment of interest 8.5% for the period from 19th August 2009 to 4th 2010 (which works out approx. Rs. 9,780/-).
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Complaint 4 Months ago by manickamCSL 2.34
I purchased a Tata Nano from the dealer ARASPV, Madurai. The vehicle registration number is TN63 Q 4786. The invoice number is 1011-00607. The transaction number printed in the invoice is n.p.manickam110222327- 3006950. From the date of purchase I am facing problems with the vehicle. The car frequently breaks down. The dealer is located 90 kilometers away from my place. Whenever I plan an outing with my family, the car doesn’t start. I have to make 50 phone calls to the dealer at Madurai or Karpagamoorthy Service Centre at Karaikudi. They say the mechanic has to come from Madurai. I am completely frustrated with the vehicle. It does not serve the purpose at all. Recently, my car was kept idle at the service center, Karaikudi for nearly a month on grounds that new battery has to be supplied by the dealer at Madurai. Apparently the new battery was changed at a cost of Rs. 5200/-. The car ran smoothly for few days and again had a break down. I am not able to use it for the past 10 days. The dealer is not responding even after continuous phone calls. I want Tata to respond immediately and refund the money, since I do not want to continue this mental agony.
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Complaint 7 Months ago by devaang...CSL 2.34
We had booked TATA NANO car (NANO CX BS2 lunar Silver) for which we had made a payment of Rs 1,20,000 via cheque number 264645, Account number 0124-K3xxxx Indu sind bank on 25/04/09. The account was debited on 12/06/09 by Tata motors ltd. The Dealers were G. P. Motors, Civil Lines, ALLAHABAD, U.P the application form of Tata nano booking had a clause i.e. if our car is not allotted in the first 1,00,000 then our amount was to be refunded. On 23th June 2009 these cars were allotted as per the showroom information, gathered from Sujeet Kumar Singh, sales manager Tata nano (08874204108). On which our account was to be credited with the paid amount. On approaching the G. P. Motors office (opp. state bank, civil lines, Allahabad) several times, they kept giving us next confirmation dates, also after a few meets they said our amount was refunded but to a wrong account, which is not possible, if it was to be refunded it would be credited to our stated account number it self or the account from which they had withdrawn the amount. Hence, on numerous visits nothing substantial took place. We even sent mails to the Bombay office, to Divya Srivastava, on her quit, Navneet Trehan, and on his quit, Samuel C Finney and now the dealers (G. P. Motors) claim that he has quit the company too. Also I had written mails and even had Telephonic communication with Mr. Vikat, the regional/territorial officer in Uttar Pradesh. Even he kept on promising that he shall look into the matter but nothing was done by him. On reply to the Bombay e-mails they asked for the bank statements and our complaint details that we had done we provided them with the bank statement and the complaint requirements, after which no reply was given. Since then we have been visiting the G. P. motors office for our refund, and they keep on making excuses and now we have no way left to get our amount back. I want the company to refund my booking amount as also mentioned in the registration clause
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Complaint 8 Months ago by ansariammCSL 2.34
I own a Tata Nano car purchased on Jan 26, 2010. On Apr 30, 2011, the car suddenly stopped in the middle of the road. I called the Tata Nano toll free number and they sent a local assistance. He checked the vehicle and informed me that the SALF of the car is burnt out. He pushed the vehicle and it started. After 2 kilometers the car stoppd again. I left the car in the roadside and came back home. Next day I called the Toll free number and they tow the car to the service center GP Motors Private Limited. Now it is almost 12 days, my vehicle has not been repaired. The reason is non-availability of damaged part. It shows the standard of the car and the quality of service provided by the company. I want them to immediately service my car free of cost.
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Complaint 9 Months ago by veenuTa...CSL 2.34
I Veenu Tandon purchased Nano Lx car DL 9CZ 1630 on 01/04/2011 from Techno Automobiles Pvt Ltd, Dwarka. Invoice number is TechAu-R-1011-03630, and the cars purchase receipt number TechAu-R-1011-008800.The car was driven only for 87km till 6th April 2011 at 700am while my driver driving car, my car engine started giving smoke and engulf in flame within no time. With the help of some passerby we could control the flame. I call mechanics from Techno Automobiles (p) ltd to repair it because of the poor quality of car. On examining the root cause of what went wrong with the engine it was found that the engine had manufacturing defects. An engineer by profession has pointed out to me that NANO has these problems from the beginning and never started again. When contacting the company they failed to repair the car. After financing 2.40lakh for purchasing the car and it was done only 87km.I am just asking the dealer a simple question what is the life of the engine they produce if the car has not met with an accident? I suppose they do not have an answer for this, while buying my car they claimed that on technology and safety front the NANO comes with a host of technologically advanced safety features. They claimed that warrantee is given for extended period of 4 years. I say where this claim stands when the engine is burnt off. It may be noted that the vehicle in question is lying in the TATA MOTORS WORKSHOP since 06 APRIL 2011. I tried to contact the company regarding this issue but still there is no response from them. I am calling the company again and again but still no proper response from the company. I just want them to understand the problem and change my vehicle immediately as I cannot drive a vehicle that engulf in flame within 6 days from the date of purchase, which I think they should.
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Complaint 11 Months ago by vineet_agrCSL 2.34
Booked Tata Nano on 14th Arp 2009. The allotment of the car was limited which opened in July 2009. I did not get the car. I opted for refund if could not get the car in first allotment. As per the agreement, I was supposed to get the refund within Sept. 2009 time. Its been more than 16 months and more than 20 calls were made to the company but no refund yet. Every time we get to know that the refund will be made within 15 days. Kindly help me getting the refund. Application Details, Application 112330267, booking no. CMP 308112, booking amount Paid: Rs. 95000/-, chq. no. 104300, Dtd: 14-04-09, debited on: 17-04-2009, A/c No. 30046XXXXX, bank: SBI, Branch: ektanagar Bareilly, UP.
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Complaint 1 Year ago by krishnanCSL 2.34
I cancelled the order for purchase of a Nano car by submitting necessary documents to their authorised dealer, Prerana Motors, on 13/02/2010. They have confirmed to me that the cancellation was sent to Tata Motors on 27/02/2010. Despite repeated emails to Tatanano, I have not received the refund of the full payment Rs. 140,200 paid at the time of placing the order. Neither Tatas nor Prerana respond to emails and Tatas phone no. (66373400/3417) is never answered.
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Complaint 1 Year ago by sprabhakarCSL 2.34
Very very poor mileage of just 10.5 Km per litre. I had purchased a Tata Nano L X Sunshine Yellow on 9th November 2009 and to my utter dismay found that the car gave me a mileage of just 10.5 Kms per litre in Chennai traffic. The car has covered around 3600 Kms in the last 8 months. I have carefully tested my car on six consecutive occasions and each time the mileage obtained was only around 10.5 Kms per litre. I have sent any number of mails to Tata Motors but they are just not willing to accept that there is problem with the engine of my car. Initially they attributed this poor mileage to bad driving and gave me a lot of driving tips but recently a team from the Plant came and tested the car and confirmed that the car gave a mileage of only 10.5 Kms per litre They also stated that the same car gave them a mileage of 23 Kms per litre on the Highway. This is obviously a very desperate and ridiculous statement.However, they blatantly refuse to put down in writing the results of the mileage tests they conducted with my car for from 19th to 21st May 2010. I was given a 30 minute presentation on 21st May 2010 by Mr. Gopala Krishnan, Senior Manager Service at Chennai during the course of which he has orally confirmed the following 1. My Nano gave them a mileage of 10.5 Kms per litre when tested by their testing team in the same route that I travel to Office and back in peak time city traffic. 2. My Nano gave them an improved mileage when the testing was done by their testing team at two other time schedules in lesser traffic. 3. My Nano gave them a mileage of 23 Kms per litre when tested by their testing team on the By Pass Road upto Tambaram (Highway) I had purchased this car only after seeing an article in the media in which ARAI had stated that the Nano was the most fuel efficient car in India which returned a mileage of 23.6 Kms per litre. Unfortunately my experience has been absolutely contrary to this claim.
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Tata Motors NanoProduct is Terrible
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Nano  by Tata Motors Limited
Rated 1.11 1 Year ago by AnonymousCSL 2.34
I purchased a Naon LX car chassis MAT612251AYC12523,ENG 273MPF101CZYE09286, on 5th Junce. It caught fire on 6th June. Again on 13th June. I observed that this car is totally unsafe and it is worth to rename it as an explosive device. The usage of the car should be totally banned in India. India is progressing. Nano car will ruin the country by creating havoc. The car has a chance of exploding near the petrol tank, gas godown and near the airport. Tata Motors is serving the nation very nicely but the product Nano will degrade its reputation.
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Complaint 1 Year ago by jainrah...CSL 2.34
Hello Sir, I have been allotted a Tata Nano in April,2009 but i have given the request for the cancellation of Tata Nano on 18/12/2009 and requested the refund.Its been more than 6 months i am waiting for my Refund.I dont get any reply from Tata Motors on That.Booking Details:- UID 112553201 RUPAL ARORA C-60,VRANDAVAN MARG,SHYAM NAGAR,JAIPUR INR 1,40,000 PAID VIA CHEQUE NO. 722571 ON BANK OF RAJASTHAN LTD ON 13/04/2009. PLEASE HELP ME..!!
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Complaint 1 Year ago by jaindc1CSL 2.34
We bought the Nano vehicle and immediatly after 10 days we had starting problem. So many time on road we had to push and start the vehicle. This we told to service exicutive. Than he asked about the Battery warrenty card which was not given at the time of delivery of Nano. Than they took the vehilcle for replacement of Battery on 5th of April and since than we are calling and contacting them today is 10th and they have not given the vehicle Back.
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Tata Motors NanoProduct is Excellent
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Nano  by Tata Motors Limited
Rated 9.56 1 Year ago by AnonymousCSL 2.34
Tata nano is very popular in India in a short period. It is all because of it cost. It cost only around 1 lakh. I did not used yet but one of my friend is using the Nano near my home. It looks so cute and its some what comfortable to sit. In this small car four members can travel safely. And the technology used Nano was something different from other cars. The greatest advantage is the mileage of the car. It gives more than 15kms per litre. So its the car which is so economical. The middle class peoples also can use cars now. I have decided to book a Nano car by next month. It is a good try by the TATA company.
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Rated 0.56 2 Years ago by AnonymousCSL 2.34
TATA Nano cancellation was done on 30 Sept 2009 and till date i have not received the refund amount of approx Rs 1,40,000/-. Everyday i call up the call centre number they say they are working on it and till date nothing has been done.
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Tata Motors NanoProduct is Worst
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Nano  by Tata Motors Limited
Rated 0.44 2 Years ago by AnonymousCSL 2.34
Nano is an autorickshaw with four wheels. Besides clogging the roads further in Bangalore, I dont think mine or anyone elses Nano has actually done any good. The car is super tacky in its exteriors and interiors. Exteriors is like an egg shell, one tap and it cracks! Interior has rubber beadings stripping out, plastics pealing out and dont even think of durability of the interiors if you plan to leave it out. Of course, with cheap cars come cheap (crappy) service. Any problems with the car, tata says "tata" :)
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Tata Motors NanoProduct is Very Bad
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Nano  by Tata Motors Limited
Rated 2.44 2 Years ago by AnonymousCSL 2.34
I made an online booking of the car, making an advanced payment of Rs. 14000. However, seeing that my delivery is due only in the year 2010, I cancelled my booking, expecting for a refund according to the agreement. My refund was supposed to be done a month after the cancellation. I made it in the month of July. Its been two months now, until date I am waiting for my money
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