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Consumer Report

India
The following is a consumer report of the Air Conditioners from Samsung India Electronics Private Limited. It contains statistics of consumer complaints, customer criticisms, customer praises, consumer reviews and public interest in general about the product. This consumer report is only applicable to consumers in India.

Samsung Air Conditioners

Samsung Air Conditioners image
From Samsung India Electronics Private Limited
In Domestic_Applia... > Air_Conditioners  
Approximate Price INR 16000.00
Report Effective Date September 03, 2010
Daddy Says ''This Product is too new in our database to provide an opinion about.''

Consumer Satisfaction Level (CSL)

4.4311
(Below Average Score out of 10)
Product is Below Average
An air conditioner is an appliance, system, or mechanism designed to extract heat from an area via a refrigeration cycle. Room air conditioners come in two forms: unitary and split or packaged terminal PTAC systems. Unitary systems, the common one room air conditioners, sit in a window or wall opening, with interior controls. Interior air is cooled as a fan blows it over the evaporator. On the exterior the air is heated as a second fan blows it over the condenser. In this process, heat is drawn from the room and discharged to the environment. A large house or building may have several such units, permitting each room be cooled separately. Samsung window air conditioner models include AW18ZKA, AW12ZKB, AW12ZKA, AW24ZKB, AW18WSB, AW18ZKC, and AW18QKA
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Consumer Satisfaction Level Summaryratings
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Consumerdaddy has no affiliation with Samsung India Electronics Private Limited, any of its competitors, any consumer complaint redressal agencies, consumer courts or consumer forums. Consumerdaddy does not endorse or disapprove the use of its products and merely supplies data regarding consumer complaints, criticisms, praises, reviews and public interest in general about this product reported to us by our website customers / visitors. Data provided in this page is provided as is, without any implicit or explicit guarantees regarding its completeness, accuracy or reliability. Usage of this page must be strictly in accordance with the  terms and conditions of the website. The words consumer and customer are used interchangeably in the industry, so consumer complaints can also be referred to as customer complaints.Consumer Report for India
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Consumer Reviews and Complaints

 
 
Samsung Air ConditionersProduct is Terrible
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Air Conditioners by Samsung India Electron...
Rated 1.67 2 Months ago by AnonymousCSL 4.43
I purchased a 2 Ton Split AC, Water started leaking in the room within couple of days of purchase. Service engineer came after several repeated calls, but they created one more problem instead of resolving the existing. Samsung service centre people are really pathetic. They give the promise to resolve the problem the same day but no action is taken even after a week. I thought of buying two more Samsung, but this service support put me down and I have dropped the plan. Sorry, at least now Samsung has to wake up to support their valued customers.
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Samsung Air ConditionersProduct is Worst
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Complaint 3 Months ago by GargiCSL 4.43
Water has been Dripping into my room from the Unit of this split AC. I camplained several times, and they send a local boy to set it right. But it cant be done. No engineer has come. Complaint No with Customer care is - 8407300969
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Samsung Air ConditionersProduct is Bad
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Rated 3.33 4 Months ago by asheshbCSL 4.43
Between LG and Samsung, I always supported Samsung. The reason could be my being in IT and Samsung makes very good computer parts.Alas, my allegiance to Samsung broke and that also in a very painful way.I have a Windows AC which lost its cooling capability. I made a complaint to Samsung regarding this on 15th April 2010, Complaint number: 8400994648. On 17th April I got a visit from Samsung and the person told me that the AC needs to be taken to service center to repair it. He told me that it will be picked next day. Today its 23rd April 2010 (8 days since complaint) and nothing has been done yet.My only connection to Samsung is through customer care number 30308282 / 1800110011. Not a single day has passed that I have not given them a call. Except for few most of the executives in call center are buffoons who cannot even speak properly. I wonder for what kind of quality proposes the call is being recorded by Samsung. Some of them tried to console me by saying they are puttin
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Samsung Air ConditionersProduct is Below Average
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Rated 4.44 4 Months ago by AnonymousCSL 4.43
I had purchased an LCD 34inch about a month ago and in April I had taken decision to buy a split airconditioner with 5 Star energy rating. I planned to make the purchase through the dealer M/S Sri Vari Enterprises at Salem. The service provided by them is far from satisfactory. In fact for the AC an advance payment of Rs 10,000/- was made on 2nd April 10 with the condition that AC would be delivered on 11th April 10 and installed the same day. We have made frantic calls to them. To our surprise untill 4.0 pm no sign of delivery of unit and deputation of service engineer. One Mr Ramesh who attends the call, gave some explanation which was sounding silly and appeared that the issue was taken very casual. In fact I had plans to install atleast another 4 nos in my house after observing the performance. Their casual approach had urged me to take a decision to withdraw the advance & decide on some other brand.
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Samsung Air ConditionersProduct is Terrible
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Air Conditioners by Samsung India Electron...
Rated 1.67 5 Months ago by mmuniaCSL 4.43
We have bought three units of Samsung airconditioners on last june (june 2009). They are all in gurranty. From the first installation, the units were throwing noice. After repeated complain to the service centre, some technician came and serviced with no satisfaction of ours. Service of this company is very bad. But we had to suffer as we bought them, without experience of this ACs before. This march, suddenly we could understand that one unit among these three is not working properly. We complained again, and after this service man came and took out one unit on 4th march, 2010. He told us that there is a gas lick, and they will service it and will send it after two days. But still now, they have not sent it back, and whenever phoned, they are not giving any idea, when can we get back the AC.
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Samsung Air ConditionersProduct is Excellent
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Air Conditioners by Samsung India Electron...
Rated 9.33 6 Months ago by AnonymousCSL 4.43
Though there are lot of criticisms about the air conditioner, I feel that this air conditioner is the best. There are 3 bed rooms in my house and all the three rooms have samsung A/C fitted to them. They work well and they do not use much of electricity.The air swing is good and the price is not so high.Samsung service is good. They provide yearly and quaterly subscriptions for service. Samsung keep up the good job !
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Samsung Air ConditionersProduct is Very Bad
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Rated 2.22 1 Year ago by ragarwal09CSL 4.43
The persons who come to install the AC do not have any idea of how to do. The AC was installed in the evening for the first time. Within 3 months the original gas was fully leaked out. When the samsung support team was again called, they blamed the people who did the installation.. They then filled the gas and it again stayed for only 3 more months. The same problem is persisting till date. Its almost one and half years since i have purchased the product. i m frustated to the max for purchasing
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Samsung Air ConditionersProduct is Average
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Rated 5.89 1 Year ago by AnonymousCSL 4.43
Apart from durability, I have found this to be a decent product.
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