Eureka Forbes Water Purifier - Consumer Report and Reviews

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The following is a consumer report of the Water Purifier from Eureka Forbes Limited. It contains statistics of consumer complaints, customer criticisms, customer praises, consumer reviews and public interest in general about the product. This consumer report is only applicable to consumers in India.

By Eureka Forbes Limited

Approximate Price INR 10000.00

Report Effective Date March 12, 2010

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Overall Score

3.4255

(Bad)

Eureka Forbes, are the leaders in domestic water purification systems. Eureka Forbes offers the water purification systems as Aquaguard Compact, Aquaguard Total Gold Nova and Aquaguard Total Sensa. This removes waterborne disease-causing bacteria organisms, impurities and more, ensuring that the water your child drinks is absolutely pure and safe. Only Aquaguard guarantees every mother totally pure water, by offering a range of solutions to take care of every impurity. It includes contaminants like pesticides and heavy metal. Such was the success of Eureka Forbes that Aquaguard has now become a synonym for water purifier in India

Consumer Feedback
Public Criticisms
7
Public Praises
1
Consumer Complaints (Open)
0
Consumer Complaints (Resolved)
0
Consumer Complaints (Unresolved)
1
Consumers Interested
384
Overall Score 12 Month History

Consumer Score of Individual Traits

After Sales Support / Warranty Support

Durability

Efficiency / Eco-Friendliness

Operational Features / Technology

Performance

Reliability

Safety

Value for Money

Consumerdaddy has no affiliation with Eureka Forbes Limited, any of its competitors, any consumer complaint redressal agencies, consumer courts or consumer forums. Consumerdaddy does not endorse or disapprove the use of its products and merely supplies data regarding consumer complaints, criticisms, praises, reviews and public interest in general about this product reported to us by our website customers / visitors. Data provided in this page is provided as is, without any implicit or explicit guarantees regarding its completeness, accuracy or reliability. Usage of this page must be strictly in accordance with the terms and conditions of the website. The words consumer and customer are used interchangeably in the industry, so consumer complaints can also be referred to as customer complaints.

Public Praise/Criticism

Water_Purifier by Eureka_Forbes_Limited
Rated 1.75 23 Days ago by Anonymous	Overall Score 3.43
Eureka forbes canvases to buy this product saying that the product and the service is outstanding.It is so not true.The service offered by aquaguard is the worst service ever.I bought the machine 10 years back and now the technology is changed but when i approached the company to exchange the machine, they would not take it back.They offer a service contract instead.Iam so frustrated with the company that i will not buy any products from them again.The product doesnt work so well either.The charcoal and candle inside the purifier needs to be changed and cleaned regularly.It is a time consuming job.

Water_Purifier by Eureka_Forbes_Limited
Rated 0.00 1 Months ago by Anonymous	Overall Score 3.43
After I bought my new water purifier, it worked for twelve (12) days after which it broke down! You heard it right... thats less than 2 weeks of working properly. Its been eight months now and I have been after them to replace and repair this piece of crap for over 7 months now and not once have they been able to repair it. They are not willing to replace it either. They blame the water purifier breaking due to the poor quality of water in my building. Ok you idiots, why would I want a water purifier if the quality of water in my building was high?

Water_Purifier by Eureka_Forbes_Limited
Rated 0.00 2 Months ago by Anonymous	Overall Score 3.43
Sir, the complaints before me are correct. This product ALWAYS has manufacturing defects. I bought this RO model about 1 year ago. From the first week itself it stopped working. Then the service people came after 2 weeks and they said that the filter is full and it needs to be cleaned. Then they adviced that the filter should not be used in my house as the water is not good. What logic is this? Why would I have a water filter if the water is good? Thereafter the RO component had a problem, then the pump had a problem. In short, this water purifier has never worked for me for more than 1 week continuously. I request your esteemed self to take action against this company.

Water_Purifier by Eureka_Forbes_Limited
Rated 0.00 2 Months ago by Anonymous	Overall Score 3.43
I completely agree with the previous two reviews. I bought this purifier and it did not work well even for 1 month. Since then, and for the last 5 months, I have been fighting with their customer service (sigh!) to get it replaced, refunded or repaired. They could care less!

Water_Purifier by Eureka_Forbes_Limited
Rated 0.00 4 Months ago by Anonymous	Overall Score 3.43
This is the biggest piece of junk that can be owned. I bought one three months ago and not one day it has worked properly. I called the service people 15 times and each time they say it is not a problem with the purifier and it is not their fault.... it is a problem with the filter, or the carburetter, or the f..... engine. What the heck... arent these the part of purifier.... There is no point having a warranty for this... I am dumping this one and buying something that actually works.. grrrrr

Water_Purifier by Eureka_Forbes_Limited
Rated 0.00 5 Months ago by anooprm	Overall Score 3.43
This is the biggest load of crap I have seen in my entire life. It hardly worked for 2 months after installation, and ever since I have been after the company for its repair or replacement. Its either the filter or the pipe or the RO system, the result is the same it NEVER works properly. I am so fed up that I decided to file a complaint for a refund of the entire cost of the system plus Rs.50000 for legal cost and hassles with the Chennai District Consumer Disputes Redressal Forum.

Water_Purifier by Eureka_Forbes_Limited
Rated 9.38 6 Months ago by Anonymous	Overall Score 3.43
we have been using water purifier from Eureka Forbes for last 15 years.. Till today, its not only giving pure and germ-free water but also retains the sweetness of water..the service centres provide immediate and excellent service without any delay.. The product is really robust and need less maintenance.. Its really worth it, for the money u spend

Water_Purifier by Eureka_Forbes_Limited
Rated 2.00 8 Months ago by madhavikm	Overall Score 3.43
very bad after sales service . They take mare than a month from date of complaint for service. The filter always has problems.