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Samsung India E...'s Air Conditioners

Criticism history from public

 
 
Samsung Air ConditionersProduct is Worst
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Air Conditioners by Samsung India El...
Rated  0.67 9 Months ago by AnonymousCSL 2.30
I would suggest that nobody should buy samsung AC as they never have spare parts. They offer depreciation that too very high for even 3 years old AC. Many times the service centres has to be called with false promises that it will be delivered today or tomorrow. The kind of service Samsung people provide to their clients is misfortunate.
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Samsung Air ConditionersProduct is Worst
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Air Conditioners by Samsung India El...
Rated  0.78 1 Years ago by AnonymousCSL 2.30
I have registered myself with your customer care cener on 27-09-2010 with BP No. NO8406217602. I have sent a number of emails to your helpline. But there is no action taken. I am suffering a lot a discomfort. Online customer care performance is awfully bad. The air-conditioner is only 15 months old. Please arrange for immediate rectification.
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Samsung Air ConditionersProduct is Terrible
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Rated  1.67 1 Years ago by AnonymousCSL 2.30
I purchased a 2 Ton Split AC, Water started leaking in the room within couple of days of purchase. Service engineer came after several repeated calls, but they created one more problem instead of resolving the existing. Samsung service centre people are really pathetic. They give the promise to resolve the problem the same day but no action is taken even after a week. I thought of buying two more Samsung, but this service support put me down and I have dropped the plan. Sorry, at least now Samsung has to wake up to support their valued customers.
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Samsung Air ConditionersProduct is Bad
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Rated  3.33 2 Years ago by asheshbCSL 2.30
Between LG and Samsung, I always supported Samsung. The reason could be my being in IT and Samsung makes very good computer parts.Alas, my allegiance to Samsung broke and that also in a very painful way.I have a Windows AC which lost its cooling capability. I made a complaint to Samsung regarding this on 15th April 2010, Complaint number: 8400994648. On 17th April I got a visit from Samsung and the person told me that the AC needs to be taken to service center to repair it. He told me that it will be picked next day. Today its 23rd April 2010 (8 days since complaint) and nothing has been done yet.My only connection to Samsung is through customer care number 30308282 / 1800110011. Not a single day has passed that I have not given them a call. Except for few most of the executives in call center are buffoons who cannot even speak properly. I wonder for what kind of quality proposes the call is being recorded by Samsung. Some of them tried to console me by saying they are puttin
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Samsung Air ConditionersProduct is Below Average
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Rated  4.44 2 Years ago by AnonymousCSL 2.30
I had purchased an LCD 34inch about a month ago and in April I had taken decision to buy a split airconditioner with 5 Star energy rating. I planned to make the purchase through the dealer M/S Sri Vari Enterprises at Salem. The service provided by them is far from satisfactory. In fact for the AC an advance payment of Rs 10,000/- was made on 2nd April 10 with the condition that AC would be delivered on 11th April 10 and installed the same day. We have made frantic calls to them. To our surprise untill 4.0 pm no sign of delivery of unit and deputation of service engineer. One Mr Ramesh who attends the call, gave some explanation which was sounding silly and appeared that the issue was taken very casual. In fact I had plans to install atleast another 4 nos in my house after observing the performance. Their casual approach had urged me to take a decision to withdraw the advance & decide on some other brand.
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Samsung Air ConditionersProduct is Terrible
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Air Conditioners by Samsung India El...
Rated  1.67 2 Years ago by mmuniaCSL 2.30
We have bought three units of Samsung airconditioners on last june (june 2009). They are all in gurranty. From the first installation, the units were throwing noice. After repeated complain to the service centre, some technician came and serviced with no satisfaction of ours. Service of this company is very bad. But we had to suffer as we bought them, without experience of this ACs before. This march, suddenly we could understand that one unit among these three is not working properly. We complained again, and after this service man came and took out one unit on 4th march, 2010. He told us that there is a gas lick, and they will service it and will send it after two days. But still now, they have not sent it back, and whenever phoned, they are not giving any idea, when can we get back the AC.
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Samsung Air ConditionersProduct is Very Bad
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Rated  2.22 2 Years ago by ragarwal09CSL 2.30
The persons who come to install the AC do not have any idea of how to do. The AC was installed in the evening for the first time. Within 3 months the original gas was fully leaked out. When the samsung support team was again called, they blamed the people who did the installation.. They then filled the gas and it again stayed for only 3 more months. The same problem is persisting till date. Its almost one and half years since i have purchased the product. i m frustated to the max for purchasing
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