Section I: General Questions This video will show you the general features of the Consumerdaddy website and how to use the Consumerdaddy website to get reliable information for making effective purchase decisions.
1. What is Consumerdaddy? Consumerdaddy is a one of a kind website that helps consumers on consumer protection matters.Consumers can file their consumer complaints online at the Consumerdaddy website and Consumerdaddy will address the complaints within 30 days free of cost. Consumers also obtain access to over 240,000 consumer reports that help them make better purchasing decisions.
2. Where are you located? How many branches do you have across India? We are incorporated in the Commonwealth of Virginia in the United States of America. Our corporate headquarters is in Sterling, Virginia. We operate program offices in India through various contracting companies.
3. What do you gain out of this website? Our revenues are dependant on the number of visitors to our website. The more visitors, the more revenue for Consumerdaddy. Visitors come to the website only because they trust information in the website. To acquire and retain the trust of consumers, we provide consumers relevant, accurate, reliable and transparent consumer information and statistics.
4. What are the main benefits of your website? There are two main benefits: (1) Consumers get help to resolve their consumer complaints and (2) Consumers get information and statistics on which companies satisfy consumers and which do not. This information helps consumers make good purchasing decisions.
5. I heard that Consumerdaddy relies on advertising revenue from companies to run its website. If revenue comes from companies how can Consumerdaddy be fair to the consumers? What you heard is only partially right. Consumerdaddy does rely primarily on advertising revenue to run its website. However, these are not advertisements from companies. We run only third party advertisements on our website.
Third party advertisements work in three steps: (1) Consumerdaddy provides space on its website for advertisements to be placed (2) Consumerdaddy contracts third party ad content providers (like Google) to place advertisements in these spaces and (3) Third party advertisers decide what advertisements are to be placed in these spaces and for how long.
In short, we just give space for advertisements but we never solicit advertisements from anyone under any circumstance. So if you see the advertisement of company XYZ on our site, we guarantee you that we have made no direct or indirect contact with XYZ company. So there is no chance of any conflict of interest that will make Consumerdaddy unfair to consumers.
6. Do you file legal cases against companies? We have detailed information on our website that helps consumers file cases in the consumer court. We also sometimes partner with non-profit consumer organizations that file legal cases against companies. But besides that, we do not directly involve in any legal matters.
7. Can you give me legal advice regarding my consumer complaint? We have detailed information on our website that helps consumers file cases in the consumer court. Our non-profit consumer organization partners may also help you with legal advice when you file a complaint with us. But besides that, we do not directly provide any legal advice.
8. How do I contact Consumerdaddy? Can I contact a Consumerdaddy official directly? If you are a registered user (registration is free for all consumers), you can contact our support team directly through email, telephone or chat. Due to the large volume of communications we receive over the internet on a daily basis, and our inability to respond to each of these communications, we have a strict policy of communicating only with our registered users. So if you wish to contact us, please register and ensure you have your registered username when communicating with us.
Since employee privacy is important, we do not provide individual names, contacts or personally identifiable information of any of our employees to public.
9. Why is Consumerdaddy available only in English? Can't you offer your services in any other language? As we strive to improve our services, Consumerdaddy will be available in other languages very soon.
10. How is Consumerdaddy different from other consumer websites like Mouthshut, Angieslist, Consumercomplaints etc.? Consumer websites mostly deal with only consumer reviews. So they are just venues for consumers to passively express their satisfaction or dissatisfaction with products.
In contrast, Consumerdaddy deals with both consumer reviews and consumer complaints. Consumerdaddy is also a one of a kind website, where action is taken on consumer complaints.
11. Why should I trust Consumerdaddy? All consumer information we show on Consumerdaddy website is transparent, i.e. you can take worksheet and reverse-calculate how each score and statistics were obtained and ensure for yourself that no manipulation has happened to the information. Consumerdaddy website is built with state of the art technology. It is practically impossible for anyone to manipulate consumer information on our website.
Unlike consumer courts, we are pro-consumer. This means that when you interact with Consumerdaddy, the benefit of doubt is always given to you as a consumer and never to the companies. In other words, a consumers' word is as good as gold for us.
Consumerdaddy partners with the most reputed consumer NGOs in the country. We employ trustworthy employees and vendors only.
Consumerdaddy website has a consumer complaint closure success rate of around 80%. Our success is the trust of consumers, and we take any and all measures to ensure that it is not breached in any manner.
Section II: Questions about User Registration This video will show you how to register on the Consumerdaddy website.
12. What is user registration? User registration is the process through which you get a username and a password to log into our website. Registering online with Consumerdaddy is FREE. In order to file a complaint or get customer support from us, you must register.
13. What do I need for user registration? You should have a valid working mobile phone number and a valid email address.
14. What is the fee to register? Registration is ABSOLUTELY FREE. No charges, no fees, no taxes.
15. Why do you have a lengthy procedure for registration in your website? We make sure we validate both your email ID and mobile phone number during the registration process: (1) to ensure you are a consumer, and not a representative or competitor of a company trying to manipulate a company’s scores, and (2) to identify you as an individual consumer. If we do not validate the mobile phone number, one consumer can register as multiple users using various email IDs and could attempt to manipulate a company’s consumer statistics. By ensuring the validity of the mobile phone number, we more or less eliminate this problem, since a consumer can only register as one user, and each consumer has the same amount of ability as others to affect company’s scores.
16. Why do I need to give a mobile phone number when I register on the Consumerdaddy site? We need to identify you as an individual consumer. If we do not validate the mobile phone number of a consumer, one consumer can register as multiple users using various email IDs and could attempt to manipulate a company’s consumer statistics. By ensuring the validity of the mobile phone number, we more or less eliminate this problem, since a consumer can only register as one user, and each consumer has the same amount of ability as others to affect a company's consumer statistics.
17. What should I do if I did not get my verification email? The first step would be to check if the email address given during registration is accurate. If it is accurate, then check your inbox and your spam folder. Many email providers like Yahoo! and Google may push Consumerdaddy emails into the spam folder. If it is not in your inbox or your spam folder, wait for thirty minutes and if you still don’t receive the verification email then contact our customer support. Be sure to provide your registered username when contacting our customer support.
18. What should I do if I did not get my password on my mobile phone by SMS? First check if the mobile phone number given during registration is accurate. If it is accurate, wait for thirty minutes after verification and if you still do not receive the SMS then contact our customer support. Be sure to provide your registered username when contacting our customer support.
19. I gave a wrong mobile phone number when I registered. What should I do? If you gave a wrong mobile phone number, you will not be able get your password through SMS. For security reasons, your password is delivered ONLY as an SMS to your mobile phone. So, if you gave a wrong mobile number, please contact our customer support and get your mobile phone number corrected so you can then get your password through SMS.
20. Can I use my friend’s mobile number when I register on the Consumerdaddy site? Yes. You can use it as long as it is not registered with us before and you can receive an SMS on this phone number.
21. How do you ensure the privacy of my personal details in your website? You can read our privacy policies in the terms and condition section of our website. We do not sell or reveal your private information to anyone under any circumstance. We protect your information using state of the art encryption and security protocols so that nobody can steal your data from us.
Section III: Questions about Consumer Report
22. What is a consumer report? A consumer report shows you how satisfied consumers are with a company or a product. Consumerdaddy provides consumer reports for 40,000 companies and 2,00,000 products.
23. What is CSL? The Consumer Satisfaction Level, CSL quantifies the consumer confidence of a product or company on a scale of 0 to 10. 0 is the lowest, 5 is average and 10 is the highest CSL. Each new product added to our database gets a CSL of 5.
When a consumer is satisfied with a product and files a praise, the CSL of the product will increase marginally from 5 to 10. When a consumer is dissatisfied with a product and files a criticism, the CSL of the product will decrease marginally from 5 to 0.
When a consumer files a complaint and the complaint remains unresolved, the CSL of the product reduces substantially by 10%. As an example, if a new product added to our database has 1 unresolved complaint, its CSL reduces from 5 to 4.5. If this product has 100 unresolved complaints, its CSL reduces from 5 to 0.
Summarily, CSL is an indicator of the satisfaction levels of consumers with a product.
24. Are Consumerdaddy's consumer reports for products or companies? Both. Primarily all consumer reports on Consumerdaddy website are about products. However, each product belongs to a company. A company’s consumer report is a combination report of all its individual products' consumer reports.
25. How can I trust Consumerdaddy consumer reports? Please refer question 11.
26. Will Consumerdaddy recommend a product to buy? No. Consumerdaddy does not encourage or discourage consumers from buying any product. We gather information and statistics such as CSL on each product and display it on our consumer reports. A consumer, at his / her sole discretion, may use the information our consumer reports to make informed decisions on what product to buy.
27. How can Consumerdaddy’s report on a large company be unbiased? What if the company gives Consumerdaddy a bribe to give a good consumer report? As explained before Consumerdaddy's consumer reports are 100% TRANSPARENT (see question 11). Consumerdaddy will NOT take money from any company to improve their consumer reports UNDER ANY CIRCUMSTANCE. Should any company make a bribery attempt, offer illicit incentives, or issue a threat (legal or otherwise), Consumerdaddy will promptly post this information also on our website so that all consumers can be aware of such incidents.
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