Frequently Asked Questions

1. What is the benefit of filing a complaint with Consumerdaddy?

   Consumerdaddy is a venue for public to share their consumer complaints, criticisms, praises, reviews and interests about products and companies. Retail data confirms that one unsatisfied customer can cost a company at least eighty (80) other customers! However, a consumer is only powerful as long as he/she is informed. So if you have been duped, cheated or in any way compromised by a company, filing a complaint with Consumerdaddy is the best way to inform other consumers about your experience. Since no company wants other consumers to hear bad things about them, you probably have an 80 times better chance of getting the company to listen to your complaint through Consumerdaddy than on your own.

2. Will Consumerdaddy recommend a product to buy?

   No. Consumerdaddy does not recommend or discourage consumers from using products. We gather data on the ratings of each product based on consumer reviews and provide the consumer with an overall score ranging from 0 to 10 for each product. We also increment the overall score for all resolved complaints and decrement the overall score for all unresolved complaints. Furthermore, we provide the consumer a comprehensive report about the product including opinions from our customers, complaint history of the product along with these numerical ratings. Summarily, a consumer may use our overall score to make an informed decision on which product to buy, but we refrain from making recommendations for any product.

3. What does the overall score in a Consumerdaddy report represent?

   Consumerdaddy overall scores range between 0 and 10, 0 being the lowest, 5 being average and 10 being the highest. Consumerdaddy gives a default score of 5.0000 for all new products added to our database. Each time the product receives praise, the overall score is incremented. Each time the product receives a criticism, the overall score is decremented. Each time a consumer tells us about a complaint, we help the consumer get a solution for the complaint from the company. If the company does not satisfactorily close the complaint, we mark the complaint as unresolved and decrement the overall score of the product. In short, the overall score of the product represents the consumer’s perception of the product, 0 being the lowest, 5 being average and 10 being the highest.

4. Does Consumerdaddy provide reports on products or on companies?

   Both. Primarily all Consumerdaddy reports are about products. However, each product belongs to a company. A company report is therefore provided by Consumerdaddy by combining the report of all the company’s products.

5. How can we trust Consumerdaddy reports?

   Consumerdaddy operates on three fundamental principles that are the tenets of our existence.

   1. Our stakeholders DO NOT possess, undertake or hold direct or indirect interests in any other company for which Consumerdaddy provides reports for.
   2. As an organization, Consumerdaddy DOES NOT align, recommend, associate or endorse any product or company.
   3. As an organization, Consumerdaddy DOES NOT manipulate the consumer reports in any manner to benefit or disadvantage any company.
   Our mission is to ‘Promote consumerism by providing 100% unbiased consumer reports to consumers regarding consumer complaints, criticisms, praises, reviews and public interest in general about the products and companies.’

6. I posted a complaint against a product. However, the complaint is not visible under the product or the company. Why?

   Your complaint may not be visible to you due to one of the following reasons:

   1. Consumerdaddy is currently investigating your complaint and has not reached a verdict on the outcome of your complaint. Some complaints are quickly solved due to the prompt communication of the consumer and the company. Some complaints may take up to 3 months to solve.
   2. Consumerdaddy evaluated the complaint and found that it is in violation of the terms and conditions of our complaint system. Hence Consumerdaddy has invalidated the complaint. If you believe your complaint has been invalidated, you may log in to your account, go to the complaint history section and check the reason why we invalidated your complaint.
   3. You may also withdraw your complaint at any time. If you do not see your complaint in the system it may be because you have withdrawn the complaint.

7. What is the difference between a withdrawn complaint and a resolved complaint?

   A resolved complaint is a complaint where the consumer and the company have reached a mutually acceptable solution. This complaint is visible to all other consumers at the Consumerdaddy site. A withdrawn complaint is a complaint that the consumer has withdrawn, for any reason at any stage. Once withdrawn the consumer will not be able to reopen the complaint again. Withdrawn complaints are not visible to other consumers at the Consumerdaddy site.

8. What is the difference between an unresolved complaint and a resolved complaint?

   In our experience, majority of consumer complaints are a result of improper communication between consumers and companies. When the miscommunication is solved, the consumer complaint gets closed. A resolved complaint is one that the company has closed to the satisfaction of the consumer. It shows the openness of the company to retain the patronage of their customers and is an extremely positive trait. An unresolved complaint is a complaint that the company has not closed to the satisfaction of the consumer. Unresolved complaints are indicative of the company’s lack of willingness to address problems in their products or policies that hinder consumer satisfaction. The number of unresolved complaints a product or company has is a key performance indicator, and a large number of unresolved complaints is a consumers red signal to stop buying the product and/or stop doing business with the company.

9. Does Consumerdaddy file lawsuits or consumer petitions against companies on behalf of the consumer in courts or consumer forums under any circumstance?

   No. Consumerdaddy however helps consumers with all the information and assistance they need should they want to proceed legally against the company. Consumerdaddy will also recommend to consumers the most eminent lawyers in the field of consumer protection.

10. Does Consumerdaddy report on a product or a company include any actions the government or a court of law may have taken regarding a product or a company?

    No. Consumerdaddy report contains only consumer reviews, consumer complaints and a numerical score for the traits that yield an overall score.

11. We heard that Consumerdaddy relies on advertising revenue from companies to run its website. If revenue comes from companies how can Consumerdaddy be fair to the consumer?

    This is a rightful concern. Consumerdaddy relies on companies for revenue to sustain the cost of our operations since we are not in any way funded either by the government or any other NGOs. However, the success of Consumerdaddy is not our revenue, but the trust that consumers place on our consumer reports. Moreover, our mission is to promote consumerism where the power of the market place is in the hands of consumers. Hence any business that approaches Consumerdaddy with the direct or indirect intention of “providing us revenue for improving their reports” will immediately be shown the door! Summarily, consumers can be assured that Consumerdaddy reports are 100% unbiased and cannot be influenced by any company under any circumstance.

12. How can Consumerdaddy’s report on a large company be unbiased? What if the company gives Consumerdaddy a bribe to give a good report?

    Any company which tries to bribe Consumerdaddy to improve its report will immediately receive negative points for their ethics. Consumerdaddy will NOT take money or any direct or indirect incentives from any company to improve their reports UNDER ANY CIRCUMSTANCE. Moreover, should the company make a bribery attempt, offer of any illicit incentive, or a threat, Consumerdaddy will also post this information on the company’s report so that all consumers can read about the incident

13. Aren’t you worried that companies might sue you if you publish negative information about their products?

    No. Consumerdaddy is a venue for consumers to post their honest opinion and complaints about products. Consumerdaddy encourages information to and from consumers. We are absolutely certain that we can and will prevail in any court of justice for promoting a social cause such as consumerism. Any company that wants to sue us for publishing a report about them is welcome to do so, as it will publicize the fact that the company would rather use its resources on petty lawsuits to cover up their problems than fix the problems with its products and satisfy the consumers!

14. I filed a complaint with Consumerdaddy. The company in the complaint is unwilling to solve my complaint although it is a genuine problem with their product. Why can’t Consumerdaddy force the company to solve the complaint?

    Occasionally Consumerdaddy finds little or no cooperation from the company in solving a complaint. Since Consumerdaddy is a private agency with no statutory or regulatory powers, Consumerdaddy cannot force a company to respond favorably to a complaint, nor can Consumerdaddy issue any legally binding outcomes on a complaint. The only course of action Consumerdaddy can take, in the event that a company does not respond favorably to a genuine complaint, is to make sure that the complaint is made part of the consumer report of the product and the company. This will ensure that other consumers in the market place are aware of the disinclination of the company to favorably close consumer complaints. Additionally, Consumerdaddy will also reduce the overall score in the report of the product if the complaint remains unresolved.

15. I filed a complaint with Consumerdaddy. The company in the complaint is unwilling to solve my complaint. What can Consumerdaddy do regarding this?

    The only course of action Consumerdaddy can take in the event that a company does not respond favorably to a genuine complaint, is to make sure that the complaint is made part of the consumer report of the product and the company. This will ensure that other consumers in the market place are aware of the disinclination of the company to favorably close consumer complaints. Additionally, Consumerdaddy will also reduce the overall score in the report of the product if the complaint remains unresolved.

16. If Consumerdaddy has no legal powers to solve my complaint, why should I file a complaint with Consumerdaddy?

    Consumerdaddy is a venue for public to share their consumer complaints, criticisms, praises, reviews and interests about products and companies. Retail data points to the fact that one unsatisfied customer can cost a company at least eighty (80) customers! However, a consumer is only powerful as long as he/she is informed. So if you have been duped, cheated or in any way compromised by a company, filing a complaint with Consumerdaddy is the best way to inform other consumers about your experience. Since no company wants other consumers to hear bad things about them, you probably have an 80 times better chance of getting the company to listen to your complaint through Consumerdaddy than on your own.

17. I filed a complaint. But Consumerdaddy invalidated my complaint! Why?

    Consumerdaddy invalidates the following complaints:

    1. Complaints that are not consumer complaints, such as those dealing with employment issues, competitive issues, labor issues, credit issues, dues collection issues, contract issues etc.
    2. Complaints that have criminal implications, such as complaints in which the consumer or the company has resorted to any activity that has implications under the criminal laws of the country or state you are residing in.
    3. Complaints that are filed against the wrong product and company. For example, you may have had problems with a dealer of a product, but you have filed a complaint against the manufacturer of the product.
    4. Complaints in which you have not presented any proof of actually purchasing the product. Consumerdaddy can process and publish complaints only where proof of purchase is presented. Proof of purchase may be a bill on which tax has been paid, or a document such as an insurance policy or boarding card.
    5. Complaints where there is no evidence or supporting documents. For example, if you claim that the product has a two year warranty period, and you are unable to produce a scanned copy of the warranty agreement.
    6. Complaints that are ambiguous or lack clarity on what the company needs to address.
    7. Complaints where the solution sought by the consumer is unreasonable and/or is against the spirit of consumerism. For example, the consumer wants Rs.1,00,000/- as a refund for a product that costs Rs.1,000/-
    8. Complaints that are vindictive or fraudulent in nature. For example,representative of a company trying to negatively influence the ratings of a competitor’s product.
    9. Complaints where we have no information on how to reach the company representative who must address the complaint.
    10. Complaints where we have no information on how to reach the consumer.
    11. Complaints where the consumer behaves unethically, threatens the safety of a Consumerdaddy employee or uses abusive/vulgar language verbally or in writing.

18. I have a complaint about a product. But I can’t find the product on Consumerdaddy. What should I do?

    If you searched and cannot find a product you want a report for, login to the system and request the product to be added by using the ‘add a product’ feature. Consumerdaddy will process your request if the product is not already in our database or point you to the product in our database if it exists already.

19. Will I be harmed in anyway by the company for filing a complaint against it?

    No. Your information will always remain confidential with us and we will not reveal it to the company without your permission. Any compensation you will to receive anonymously may also be channeled through us, if you do not wish to interact with the company directly.

20. Consumerdaddy says my demand is unreasonable and/or not with the spirit of consumerism. What does it mean?

    In rare circumstances, we receive complaints from consumers with the intention of maligning a company. The complaint may be spurious and/or the solution sought might be unfair. For example, a consumer may purposefully damage a product in order to obtain a refund or a consumer may seek an unfair solution to a problem although the company is willing to fairly solve the consumer’s problem. In such rare circumstances, Consumerdaddy will inform the consumer that his/her demand is unreasonable and/or not with the spirit of consumerism.

21. If Consumerdaddy is going to invalidate complaints, Consumerdaddy is not on the side of the consumers. Isn’t it?

    Consumerdaddy is always on the side of consumers with genuine complaints. In the spirit of consumerism, Consumerdaddy cannot support all consumer complaints blindly without considering the merits of the complaint. Occasionally we receive complaints with the sole purpose of harassing a company. You may be a genuine consumer and might have had a genuine problem. But remember there are always a few bad apples in every basket!

22. Why does Consumerdaddy deal with complaints only in English?

    Consumerdaddy operates in a wide geographical area. So it is impossible for us to deal with each complaint in a local language. Hence we use English as our standardized communication language, everywhere.

23. Where is Consumerdaddy located?

    Our servers are housed in the United States of America. However, our moderators and representatives work from all parts of the world.

24. Can I meet a Consumerdaddy moderator or employee?

    No. For security reasons, our moderators and employees do not disclose their actual locations, nor will meet any customer or company representative in person or by phone.

25. Can I visit a Consumerdaddy office to solve a complaint?

    No. For security reasons, all Consumerdaddy complaints are either settled through the web or through the telephone.

26. Why do I need to give a mobile phone number when I register on the Consumerdaddy site?

    We need to make sure you are a unique consumer, to ensure that your opinion and complaints about a product is bonafide. If we allow anonymous consumers to register to our site, then there will be incidents where the users will negatively or positively target the ratings of specific products and companies.

27. What if I give a wrong mobile phone number when I register on the Consumerdaddy site?

    If you give a wrong mobile phone number, you will not be able to log in to the Consumerdaddy site, as your password is automatically delivered to you via SMS to your mobile phone. In rare circumstances, we call you on your mobile phone and deliver the password over the phone. We will never deliver your password by email or by any other means.

28. Can I use my friend’s mobile number when I register on the Consumerdaddy site?

    Yes, provided you have access to the phone to get the password through SMS, and provided your friend has not already used the mobile phone number with another registration earlier on the Consumerdaddy site.

29. A product I am going to buy has no report on Consumerdaddy. What should I do?

    You may request to Consumerdaddy to add the product to our database, however, you still may not get the adequate consumer satisfaction results regarding the product for a very long time. We strongly recommend that you do NOT buy products on which you cannot obtain reports either from Consumerdaddy or from another consumer agency. In this circumstance, our recommendation will be to either wait till the product has a report on Consumerdaddy with adequate consumer satisfaction results or buy a product that has a report on Consumerdaddy.

30. A person claiming to be a Consumerdaddy representative called me and asked me to pay a sum of money to quickly solve my complaint. Should I pay and if so, how should I pay?

    Consumerdaddy does NOT charge money for solving complaints. If any person asks for money to solve a complaint, login to our site and report the issue in the abuse section so that we may report the issue to the police and other law enforcement agencies.

31. Does Consumerdaddy charge any fee for solving a complaint?

    No. We do not charge a single penny for solving a complaint either directly or indirectly. There are absolutely NO hidden charges, “service fees” or “taxes” either.

32. A person claiming to be a Consumerdaddy representative called me and asked me for my password. Should I give it?

    A Consumerdaddy representative will NEVER ask you for your password. If any person asks you for your password, login to our site and report the issue in the abuse section so that we may report the issue to the police and other law enforcement agencies.

33. A product has a Consumerdaddy overall score printed on it. Should I believe it?

    No. Consumerdaddy currently does not have any mechanism of making scores available to consumers other than through this website. We never let any company place the verall score on their product, since the score is subject to change on a daily basis. If you find such a practice, we request that you login to our site and report the issue in the abuse section so that we may report the issue to the police and other law enforcement agencies. We also recommend that whenever you want to find the score of a product, you visit our site to get the latest score.

34. How believable are Consumerdaddy scores?

    Our scores are a conglomerate of the transparent consumer reviews and consumer complaints that are also available on the site. In other words, we do not expect you to make your decision solely based on the overall scores, but rather take it in the light of the consumer reviews, resolved complaints and unresolved complaints regarding the product. Lastly, we maintain the highest levels of integrity when it comes to maintaining the scores of a product. We know consumers trust us, and we are not about to compromise this trust!