How to use a Consumer Report?

This section is about helping consumers use Consumerdaddy.com consumer reports. The words consumer and customer are used interchangeably in the industry, although there is a difference in the meaning. There are two kinds of customers; a consumer and a client. A consumer buys a product for his/her own consumption or daily livelihood. A client buys a product for non-personal purposes such as for a profit making in a business or delivery of a value added product to another customer in the supply chain. Usually consumers are domestic citizens. Corporate buyers are not classified as consumers for any purposes, legal or otherwise. For the same reason, the consumer protection act 1986 also provides protection only for consumers and not for other categories of customers.

This section will give you information about how the overall score (consumer satisfaction index) is affected by factors such as consumer praises, consumer criticisms and consumer complaints. However, if you are just looking for information about how to use the website in general, click the image below to download a copy of our brochure.

Consumerdaddy.com consumer reports are developed solely based on information collected from customers much like you. You can contribute to each product report on the Consumerdaddy.com website and thereby affect the overall score of the product. As consumers we commonly have a wide variety of experiences when consuming products. Some maybe good, some may not be worth noting, and some may be bad. Unfortunately, our consumer experience is never captured in a centralized location and made available to the general public. As a result, the product we have had a bad consumer experience on, will be bought again by another customer only to suffer the same fate.

Consumerdaddy.com mission is to radically change this fate of consumers. Consumerdaddy.com is a centralized, transparent, and highly visible way of storing and dissipating customer experiences. Each Consumerdaddy.com consumer report will provide you a detailed illustration of the experiences other customers have had with consumer products. With the availability of Consumerdaddy.com consumer reports online, we urge to you to

• Report all your consumer experiences, regardless of whether they are good, bad, or average to our consumer reports.
• Avoid buying any product that does not have a consumer report thereby you having no basis of assessing how other consumers feel about the product.

If you follow the above two cardinal rules, you will find that the benefits you reap as a customer will be immense and limitless. The following illustration gives you a brief idea of how a Consumerdaddy.com consumer report can be used. You can click on the image below, to download a copy of the illustration.

Filing Praises

Very often we come across certain products and companies that are worthy of commendations. When you are satisfied in such a manner, it is important that you communicate this to other customers as such products and companies should be promoted, and what better way to promote them than through word of mouth. A praise filed on Consumerdaddy.com can simply be thought of as a positive review. It can be filed in less than 2 minutes and no proof of purchase of the product is necessary to file a consumer praise about the product. The customer can write a few words about his / her good experience with the product, and grade each trait of the product from 5 to 10. The overall rating in the consumer report of the product gets affected by a score factor which may range from 0.1 to 0.0000001. Let’s say the current overall score of the product is 5.0000, and the score factor for the product is 0.0001. If the customer rates such a product with a 10 in a praise, the overall score of the product will be increased by (10-5) X 0.0001), ie, 0.0005. Thus after the praise, the overall score of the product will be 5.0005.

Filing Criticisms

Very often we come across certain products and companies that are poor in quality and reliability. When you are dissatisfied in such a manner, it is important that you communicate this to other customers as such products and companies should be discouraged, and what better way to discourage other consumers than through word of mouth. A criticism filed on Consumerdaddy.com can simply be thought of as a negative review. It can be filed in less than 2 minutes and no proof of purchase of the product is necessary to file a consumer criticism about the product. The customer can write a few words about his / her sour experience with the product, and grade each trait of the product from 0 to 5. The overall rating in the consumer report of the product gets affected by a score factor which may range from 0.1 to 0.0000001. Let’s say the current overall score of the product is 5.0000, and the score factor for the product is 0.0001. If the customer rates such a product with a 0 in a criticism, the overall score of the product will be increased by (0-5) X 0.0001), ie, there will be a net decrease of 0.0005. Thus after the criticism, the overall score of the product will be 4.99995.

Filing Complaints

Frequently we have complaints with products. In many cases, the company who delivered the product is callous in its attitude to your complaints. With a lethargic legal system, it is common to feel cornered with no solution in sight. Most customers fail to do the most important thing when they are in such a situation, which is to communicate, broadcast and publicize their complaints to other consumers, be it through the media or the web. One of the most important ways to do this is to file a customer complaint with Consumerdaddy.com. It takes about 10 minutes to file a complaint with Consumerdaddy.com and you can file it ONLY if you have a proof of the purchase of the product. As a customer, you cannot have a complaint with a product for which you have not paid for. Once filed, the consumer complaint goes through the process as shown in the illustration below. You can click on the image below, to download a copy of the illustration.

If your complaint is genuine and has not been resolved by the company in a reasonable period of time, the complaint will be move to the unresolved category and the overall score of the product will be reduced by 2%. So if the overall score of the product was initially 10, after 1 unresolved complaint it will be 9.8000, after 10 unresolved complaints it will be 8.1707, after 25 unresolved complaints it will be 6.0346 and after 100 complaints it will be 1.3262.

So in future whenever you have a praise, criticism or complaint about a product, please be sure to report it to Consumerdaddy.com to ensure that this information is stored centrally and will help other consumers much like yourself to make better buying decisions.